Sr Associate, Disputes and Fraud Anaysis
Fiserv
Pune City, Maharashtra, India0–2 yrs52m agovia LinkedIn
This job at a glance
- Who can apply
- Freshers and up to 2 years
- Must know
- Lead generationStakeholder managementCustomer serviceExcelMicrosoft Office
- Work
- On-site in Pune City
- Pay
- Not stated by the employer.
- Skill demand
- Stakeholder management41%Excel26%Customer service11%Lead generation1%of 99 similar fresher jobs posted in India this week
- Listed
- 3 Nov 2026 · still open
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About the Role
As a Fraud & Dispute Associate, you will provide support to Fiserv clients’ card portfolio chargeback programs (debit, credit, prepaid). You will investigate claims, compare multiple avenues of processing disputes/chargebacks, and decide on the best path to resolution.
Key Responsibilities
- Investigate, evaluate, and process disputes/chargebacks, contacting cardholders to investigate possible fraud.
- Understand compliance and verification procedures to effectively process cardholder information, while staying up to date on network regulatory requirements and client guidelines.
- Monitor systems to detect possible fraudulent behavior related to card usage and deliver great customer experience via inbound and outbound calls with clients and cardholders.
- Track and take action on cases within timeframes based on regulatory guidelines and client requirements, entering data into client-specific systems to accurately record and keep track of cardholder, card, transaction, and case information.
- Respond to inquiries from internal and external stakeholders regarding chargeback requirements, system processing and functionality, dispute lifecycle, claim status, and data input.
Requirements & Tech Stack
- 0-2 years of financial or customer service experience.
- Microsoft 365 (Outlook, Word, Excel, PowerPoint, Teams, OneDrive, SharePoint) proficiency.
- Intermediate computer skills (40 WPM minimum).
- Strong problem-solving skills.
- Strong decision-making skills.
- Strong communication skills (written and verbal).
- Ability to work in a collaborative team environment.
- Ability to prioritize workload.
Qualifications
- Knowledge of Regulation E and Regulation Z.
- Knowledge of Visa and/or Mastercard operating regulations.
- Experience with electronic funds transfer (EFT).