Research Analys
ServiceNow Community - MA
About the Role
We are seeking a highly analytical and detail-oriented Research Analyst to conduct research, analyze data, identify trends, and generate insights that support strategic business decisions. This role is ideal for individuals with strong critical thinking skills and a passion for transforming data and information into actionable recommendations.
Key Responsibilities
- Conduct quantitative and qualitative research using internal and external data sources.
- Gather, analyze, and interpret market, industry, customer, competitor, and business data.
- Prepare research reports, presentations, dashboards, and strategic insights for stakeholders.
- Monitor industry trends, economic developments, market conditions, and emerging opportunities.
- Analyze business performance metrics and provide recommendations for improvement.
- Design and execute surveys, interviews, and data collection activities where required.
- Validate and maintain data accuracy, integrity, and research quality standards.
- Support strategic planning, business development, marketing, investment, or operational initiatives through research findings.
- Develop financial, statistical, or market analysis models where applicable.
- Present findings and recommendations to management and cross-functional teams.
- Collaborate with stakeholders to understand research objectives and business needs.
- Maintain research databases, knowledge repositories, and market intelligence resources.
Requirements & Tech Stack
- Strong analytical, critical-thinking, and problem-solving abilities.
- Proficiency in Microsoft Excel, PowerPoint, and data analysis tools.
- Strong quantitative and qualitative research capabilities.
- Excellent written, verbal, and presentation skills.
- Ability to interpret complex information and communicate findings clearly.
- Strong attention to detail and organizational skills.
- Ability to manage multiple research projects and meet deadlines.
Familiarity with Power BI, Tableau, SQL, SPSS, R, Python, or similar analytical tools is an advantage.
Qualifications
- Bachelor’s degree in Economics, Business Administration, Finance, Statistics, Data Analytics, Social Sciences, Marketing, or a related field is preferred.
- Experience in research, data analysis, consulting, market research, business intelligence, finance, or related fields is preferred.