Specialist

About the Role

Marcus by Goldman Sachs is the online consumer banking business of Goldman Sachs, operating as a digital bank focused on high-yield savings accounts and Certificates of Deposit (CDs).

As a Back Office Money Movement and Reconciliation Specialist, you will oversee cash flow processes, including wires, ACH, checks, and internal transfers. You will ensure timely task completion, identify areas for enhancement, and escalate discrepancies or issues. This role involves checking payments, matching them to general ledgers, and resolving payment-related issues in collaboration with other departments.

Key Responsibilities

• Understand basic banking concepts with an emphasis on cash flows of money movement processes: incoming/outgoing wires, outgoing ACH, outgoing checks, internal transfers, and suspense breaks.
• Perform thorough checks of payments and reconcile them against general ledgers, promptly escalating and resolving any identified discrepancies.
• Interact effectively with various firm-wide stakeholders, including Risk, Compliance, Legal, Treasury, and Technology, to resolve payment issues and implement improvements.
• Complete assigned casework, manage queues, and generate reports within specified Service Level Agreements (SLAs).
• Escalate critical issues timely and confidently communicate with upper management regarding tasks, processes, and potential improvements.

Requirements & Tech Stack

• Strong customer service experience with excellent verbal and written communication skills.
• Basic understanding of banking operations, including check payments, wires, and ACH.
• Strong analytical, problem-solving, and organizational skills with a risk and control mindset, consistently taking ownership and accountability for tasks and projects.
• Self-motivated, detail-oriented, and flexible, capable of prioritizing tasks and performing effectively under pressure in a team environment, including adapting to occasional overtime.
• High School Diploma.

Preferred Qualifications

• Prior experience in banking, payment, wire transfers, or cash movement within an operational or banking environment.

Job Shift: Operating hours are Monday to Friday, between 8:00 AM and 8:30 PM CT. Your specific shift will vary within these hours. Weekend availability may be required in the future.

Location: Openings are available in Richardson, TX, and Draper, UT. This role operates under a hybrid working model, requiring three days per week in the office. Full office attendance may be required in the future.