Assistant Service Manager-Porsche Grapevine

About the Role

Assistant Service Managers at Avondale Porsche Grapevine ensure an extraordinary client experience and foster client advocacy. The role acts as a liaison between clients and service technicians, collaborates with the call center for scheduling, and assists in distributing work equitably among technicians.

Key Responsibilities

• Advise clients on the value of maintaining vehicles according to factory suggestions and manufacturer's specifications.
• Ascertain client needs and collect necessary information for service or repair diagnosis.
• Provide clients with accurate estimates for repair or maintenance costs, including explanations for any diagnostic fees.
• Write Repair Orders, detailing issues and pertinent information, and obtain client signatures for authorization.
• Inform clients of repair diagnoses and sell necessary repairs and services for proper vehicle operation.
• Sell and manage extended warranties, completing all required documentation.
• Inspect vehicle quality post-repair to ensure all authorized work is completed correctly and minimize rechecks.
• Monitor the progress of repair orders throughout the day.
• Contact clients twice daily via phone or email to provide status updates on repairs and estimated completion times, documenting any changes on the repair order.
• Respond to voice and email messages from internal or external clients in a timely manner.
• Notify clients when repairs are completed and vehicles are ready for delivery.
• Review and explain completed repairs and associated costs to clients.
• Document verbal, in-person, and written approvals for repair orders and add-on sales.
• Maintain a readable status sheet (route sheet) for carryover vehicles and the status of clients awaiting repairs.
• Keep a record of the status of special order parts.
• Maintain required Customer Satisfaction Index (CSI) ratings according to dealership standards.
• Maintain required hours per repair order (HPR) in accordance with dealership standards.

Requirements & Tech Stack

• None explicitly stated in the provided text.

Qualifications

• High school diploma or general education degree (GED).
• One to three months of related experience and/or training, or an equivalent combination of education and experience.
• Valid Operator's Driver's License (must be insurable).

Physical Demands

• The employee must frequently lift and/or move up to 10 pounds.
• The employee must occasionally lift and/or move up to 25 pounds.