(USA) Optical Associate, Non-Certified

About the Role

This role focuses on providing excellent service and support within the Optical department at Sam's Club.

Key Responsibilities

• Maintain merchandise presentation by stocking, setting up, cleaning, and organizing product displays, removing damaged goods, signing and pricing merchandise, and securing fragile items.
• Maintain the sales floor in the Optical area by handling claims and returns, zoning, arranging merchandise, and identifying shrink and damages.
• Receive and stock merchandise in the Optical area.
• Organize and maintain the Optical area by following procedures, utilizing equipment appropriately, merchandising, and completing required documentation.
• As needed, receive, audit, and maintain hearing aid inventory and process sales and refunds through the POS system.
• Operate hardware, process member purchases, and assist with payments, returns, refunds, and exchanges.
• Educate members on eyewear usage and care, and support contact lens insertions, removals, and hygiene guidance.
• Sell Optical products and services by assisting members with purchasing decisions, measuring, adjusting, and repairing frames and lenses, completing eyewear/contact lens orders, and verifying prescription information.
• Accurately measure pupillary distance and position of wear for various lens types using manual and digital systems.
• Perform frame adjustments and repairs and complete final inspection of eyewear prior to dispensing.
• Troubleshoot member non-adapt issues and communicate with labs and optometrists regarding job status and product updates.
• Process optical eyewear and contact lens orders, monitor trial lens inventory, and ensure calibration and cleanliness of optical equipment.
• Perform final inspection of eyewear, including compound prism verification.
• Communicate with labs and optometrists regarding job status, product updates, and reordering expired lenses.
• Troubleshoot equipment failure issues and coordinate repairs.
• As needed and under guidance, complete patient appointments, perform pre-testing, and record results.
• Utilize new and existing technology to support OD services.
• Collect payments for doctor/telehealth services.
• Process member visits by scheduling and confirming appointments.
• Maintain and file records in compliance with HIPAA and company procedures.
• Request, review, and process insurance claims and payments for doctor services.
• Request, review, and process insurance claims, payments, and chargebacks for eye care materials.
• Complete assigned virtual and hands-on trainings.
• Develop intermediate knowledge of eye anatomy and diagnostic testing.
• Participate in internal development opportunities.
• Register with the state board for apprenticeship or permit to work within 60 days where applicable.
• Ensure no lapse in registration or certification.
• Lead and participate in teams by using and sharing resources, information, and tools; determining customer needs and business priorities; coordinating and executing work assignments; providing advice, feedback, and support; and modeling and helping others adapt to change.
• Develop, communicate, and implement processes and practices to meet business needs by collaborating with managers, co-workers, customers, and other business partners; analyzing and applying information from multiple sources; monitoring progress and results; and identifying and addressing improvement opportunities.
• Promote and support compliance with company policies, procedures, and standards of ethics and integrity.
• Embrace differences and create a workplace where associates feel seen, supported, and connected.
• Work as a team, build strong relationships, and communicate with impact, energy, and positivity.
• Strengthen the team by helping, developing, and mentoring others.
• Maintain and promote the highest standards of integrity, ethics, and compliance.
• Act in a selfless manner and be humble, self-aware, honest, fair, and transparent.
• Deliver results while putting the customer first.
• Make decisions based on reliable information and balance priorities.
• Display curiosity and a desire to learn; take calculated risks; and demonstrate courage and resilience.
• Drive continuous improvements and support others through change.

Requirements & Tech Stack

• High school diploma, GED, or equivalent upon job entry or within 12 months of hire.
• Meet requirements to work as an Optical associate.
• Obtain American Board of Opticianry (ABO) certification within 15 months of hire or job entry.
• Willingness and ability to register and maintain own NPI number as required by state law.
• Licensed/Registered States Only: Meet or satisfy state law requirements to become an apprentice optician and licensed optician.
• Obtain state-required optician licensure within 18 months of hire or job entry for full-time associates.
• Complete applicable state licensure requirements and obtain optician licensure within 3 months of completing minimum apprenticeship hours.
• Experience working in a health care or retail setting (Preferred).

Benefits

• Health benefits: medical, vision, and dental coverage.
• Financial benefits: 401(k), stock purchase, and company-paid life insurance.
• Paid time off: PTO, parental leave, family care leave, bereavement, jury duty, and voting.
• Other benefits: short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement.
• Live Better U: Company-paid education benefit program for full-time and part-time associates.

Compensation

• Hourly wage range: $20.00 to $28.00 per hour.
• Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour.
• Premiums may be based on schedule, facility, season, or specific work performed.