Technology Coordinator, Career Center

About the Role

The Technology Coordinator supports the University Career Center by ensuring the effective collection, organization, maintenance, and use of data, and by providing day-to-day technology support.

Key Responsibilities

• Technology Support & Troubleshooting
• Provide day-to-day technology support to Career Center staff, resolving issues with hardware, software, connectivity, and equipment.
• Act as a primary contact for routine technology questions, escalating complex issues to University IT or other technical partners.
• Troubleshoot desktop computers, peripherals, printers, mobile devices, network connectivity, audio-visual equipment, and other technology.
• Assist staff with Microsoft Office, Adobe Creative Cloud, Zoom, Android, iOS, and other common applications.
• Assist with technology account setup, user access, and permissions for onboarding and offboarding.
• Coordinate with University IT on Active Directory, Group Policy, endpoint administration, network issues, and IT security.
• Assist with SaaS applications and other technology platforms, providing access, troubleshooting, and user support.
• Maintain documentation for technology procedures, troubleshooting, equipment, and user access.
• Maintain an accurate inventory of Career Center technology equipment.
• Assist with procurement, deployment, replacement, transfer, and surplus of technology equipment.
• Help Career Center staff identify technology needs and evaluate potential solutions.
• Communicate with technology vendors regarding product, service, support, and equipment issues.
• Assist with technology-related purchasing processes and documentation.
• Monitor equipment and technology resources for maintenance, replacement, or upgrade needs.
• Promote appropriate technology security practices and assist with security and access concerns.
• Coordinate with the Coordinator, Administrative Operations, on administrative aspects of technology purchasing, contracts, invoices, and staff transitions.
• Data & Survey Support
• Support Career Center data collection, organization, maintenance, and reporting.
• Coordinate administrative and technical aspects of major data collection initiatives, including the First Destination Survey and Summer Plans Survey.
• Develop, program, test, and maintain data-entry forms, Qualtrics surveys, and other data collection instruments.
• Assist Career Center staff with survey development and data collection activities.
• Monitor data for accuracy, completeness, consistency, and documentation.
• Maintain organized records and documentation for data collection activities.
• Prepare routine reports, spreadsheets, and data summaries.
• Partner with career professionals to respond to data requests and support data-related projects.
• Assist with research projects by gathering, organizing, documenting, and presenting information.
• Conduct benchmarking research and gather information from peer institutions and University sources.
• Support required data submissions and ensure deadlines are met.
• Support Extract, Transform, Load (ETL) processes and related data management activities.
• Assist with maintaining data documentation and appropriate data access and security practices.
• Support the development and maintenance of data-related resources within the Career Center Hub.
• Provide basic training and guidance on data collection systems and procedures to staff and student employees.
• Coordinate and monitor data-related work assigned to student employees, temporary staff, volunteers, or other project contributors.
• Assist Career Center staff in identifying opportunities to improve data collection processes, documentation, and accessibility.
• Event & Project Technology Support
• Support technology requirements for Career Center meetings, programs, and events.
• Assist with audio-visual, presentation, connectivity, Zoom, and other technology needs for events.
• Set up, test, troubleshoot, and break down technology before and during events.
• Assist Career Center staff with technology preparation for presentations, meetings, workshops, and other programs.
• Coordinate technology-related tasks for projects, including timelines, communication, documentation, and follow-up.
• Develop basic technology guides and resources for staff.
• Assist with the implementation of new or updated technology resources and communicate changes.
• Participate in projects to improve the accessibility, reliability, usability, and sustainability of Career Center data and technology resources.
• Perform other duties as assigned.

Requirements & Tech Stack

• Education: Bachelor's degree required; may consider a combination of relevant experience, education, and certifications in lieu of a degree.
• Experience:
• Previous experience working in higher education, preferably within student affairs, career services, student employment, or a student support environment.
• Hands-on IT help desk or end-user support experience in an enterprise environment (Intune or Jamf experience ideal).
• Experience with audiovisual and event technology (Zoom meetings, hybrid event setup, conference room systems).
• Experience supporting data collection, cleaning, or reporting in a higher education setting.
• Skills:
• Strong documentation, training, and customer service skills.

Qualifications

• Bachelor's degree preferred.

Additional Information

• Salary Range: $26.44 - $27.88 hourly ($55,000 - $58,000 annualized), commensurate with education and experience.
• Position Type: Non-exempt, benefited.
• Work Location: Charlottesville, VA; eligible for a hybrid schedule.
• Application Review Begins: November 4, 2026.
• Background checks will be conducted.
• No immigration sponsorship will be considered.
• Required Application Documents: Resume, Cover Letter.
• Reference Check Process: Final phase, five references requested, at least three responses required.
• Contact for Application Process: Melanie Sponaugle, [email protected].