HR Service Delivery New Associate

About the Role

This role focuses on improving workforce performance and productivity, boosting business agility, increasing revenue, and reducing costs through HR Service Delivery.

Key Responsibilities

• Read, understand, and analyze client processes as per business rules.
• Process employee tickets and service requests for the exit process (resignations, terminations, retirements) and policy queries via HR systems and ticketing platforms (e.g., Workday, ServiceNow).
• Support payroll processing for final settlements, full and final calculations, and statutory dues.
• Validate notice period buyout, leave encashment, and deductions per policy.
• Address queries from exiting employees regarding exit formalities and documentation.
• Ensure a smooth and professional offboarding experience.
• Maintain accurate and up-to-date HR records, including exit admin structures.
• Execute processes accurately and timely.
• Escalate issues and seek advice when faced with complex issues/problems.
• Ensure LWIs are followed and updated regularly and train team members on process updates.
• Perform Root Cause Analysis on issues faced and suggest appropriate corrective actions.
• Propose process improvement ideas to reduce time, improve accuracy, or enhance controls.
• Understand existing matrices in the process, how they are measured, and improvise the measurement system.
• Demonstrate the highest level of customer service.
• Translate business requirements against standard product offerings and development platforms.
• Create prototypes, complete integration testing with delivery platforms, create job aids, and other relevant documentation.
• Onboard the content development team on tools/processes.
• Report status of team members to internal/external stakeholders.
• Upskill the content development team on standard tools and technologies.
• Act as the point of contact to support compliance in service delivery.
• Ensure all employee records, onboarding documents, and termination procedures adhere to federal and state mandates.
• Lead internal audits of employee files and HRIS data.
• Maintain "audit-ready" documentation for external regulatory bodies.
• Design, coordinate, and facilitate mandatory training sessions (e.g., Data compliance training, process training).
• Serve as the first tier of support for complex employee relations issues, providing guidance aligned with company policy and legal requirements.
• Assist in drafting and updating the Employee Handbook.

Requirements & Tech Stack

• Workforce Data Admin - Employee Data Process Design
• HR systems and ticketing platforms (e.g., Workday, ServiceNow)
• HRMS (e.g., SAP, Workday, Oracle)
• Understanding of Authoring tools (e.g., Articulate 360, Lectora, Captivate, Flow 2, GOMO)
• Understanding of HTML5, CSS3, JavaScript, XML
• Experience developing content for mobile platforms or mobile applications (e.g., iOS, Android, Windows Phone)
• Experience undertaking common software quality assurance practices
• Experience creating detailed software documentation
• Knowledge of Learning Management System (LMS) (e.g., CSOD, SABA, SuccessFactors)

Qualifications

• Any Graduation
• B.E./B. Tech/B. Sc/M. Sc - in Information Technology/Computer Science/Physics/Mathematics
• Bachelors degree in HR, Business Administration, or a related field
• Relevant experience in an HR Service or Compliance-heavy role.
• Written and verbal communication skills.
• Critical Thinking.
• Problem Management.
• Good organizational and prioritisation skills.
• Analytical and problem-solving skills.
• Multi-cultural awareness.
• Passion for customer service.
• Team player.
• Results and detail-oriented.
• Focus on high data accuracy.
• Strong English written/verbal communication skills.
• Strong problem-solving skills and ability to carry out research.
• Ability to multitask and manage several concurrent work assignments.