Associate Technical Support Engineer
Light & Wonder
Chennai, Tamil Nadu, India0–2 yrs4h agovia LinkedIn
This job at a glance
- Who can apply
- Freshers and up to 2 years
- Must know
- TroubleshootingPythonJavaCustomer service
- Nice to have
- JiraHelp desk
- Work
- On-site in Chennai
- Pay
- Not stated by the employer.
- Skill demand
- Troubleshooting61%Customer service24%Python14%Java8%of 100 similar fresher jobs posted in India this week
- Listed
- 9 Nov 2026 · still open
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About the Role
We are looking for a Level 1 Technical Support Engineer to provide enterprise-level assistance to our users.
Key Responsibilities
- Monitor the ticket queues.
- Take care of access/termination requests for the different applications.
- Diagnose and troubleshoot basic problems.
- Escalate unresolved issues to appropriate internal development teams.
- Register service tickets.
- Monitor and analyze the health status of relevant applications.
- Resolve basic technical issues.
- Use remote desktop connections to provide immediate support.
- Use email and chat applications to give end users quick answers to simple application issues.
- Route end users to the relevant internal development teams for more complex problems.
- Address tickets regarding Application access/terminations.
- Route tickets to internal development teams based on complexity.
- Assist users by walking them through basic application functionality.
- Ask targeted questions to diagnose problems.
- Conduct remote troubleshooting.
Requirements & Tech Stack
- Knowledge on ticketing tools (JIRA preferred).
- Knowledge on BI tools.
- Knowledge on LDAP User/Group based access methodologies.
- Familiarity with Information Technology Infrastructure Library (ITIL) methodologies.
- Java, Python, or scripting skills to build automations and fix bugs.
Qualifications
- Excellent problem-solving skills.
- Excellent documentation skills.
- Proven customer service skills.
- Good communication skills (verbal and written).