Team Member

About the Role

This position is responsible for interacting with customers and team members, supporting selling initiatives, and performing assigned tasks while providing legendary customer service.

Key Responsibilities

• Maintain regular and predictable attendance.
• Work scheduled shifts and have the ability to work varied hours, days, nights, weekends, and overtime as dictated by business needs.
• Support selling initiatives (TEAM):
• Thank the Customer
• Engage with the customer and/or pet
• Advise products or services
• Make it Memorable
• Perform a combination of the following duties:
• Operate cash register/computer following cash handling procedures.
• Recovery of merchandise.
• Participate in freight process.
• Execute Plan-o-gram procedures (merchandising, sets, and resets).
• Assemble merchandise.
• Perform janitorial duties.
• Execute price changes/markdowns.
• Assist customers with loading purchases.
• Ensure the safety and well-being of live animals.
• Sanitize and maintain holding tanks and care for live animals as required.
• Handle and care for all live animals including their food, bedding, and habitat.
• Complete all documentation associated with job duties.
• Perform other duties as assigned.

Requirements & Tech Stack

• Ability to read, write, and count accurately.
• Basic computer skills.
• Ability to read, write, and count accurately to complete all documentation.
• Ability to utilize strong written and verbal communication skills to communicate effectively with team members and customers.
• Ability to process information / merchandise through the point-of-sale system.
• Ability to successfully complete all required training and certification.
• Ability to operate store equipment such as computer, cash register, and other store equipment.

Physical Requirements

• Ability to occasionally lift or reach merchandise overhead.
• Ability to frequently stand, kneel, twist, crouch, squat, bend, stoop, and climb ladders.
• Ability to move throughout the store for an entire shift.
• Ability to safely access all areas of the store including selling floor, side lot, stock area, and register area.
• Ability to move and transfer merchandise, weighing up to 50 pounds, throughout the store.
• Ability to push and pull merchandise up to 2,000 pounds with the assistance of proper material handling equipment (e.g., pallet jack, dolly or U-boat).

Qualifications

• No experience required.
• Retail experience and/or pet/live animal knowledge is strongly preferred.
• A high school diploma or equivalent is preferred, but not required.
• Pet/Live Animal, pet food, pet product knowledge is strongly preferred.
• Strong communication and problem-solving skills.
• Strong interpersonal skills and ability to resolve issues ethically and with minimal conflict.