Executive
EXL
Noida, Uttar Pradesh, India2h agovia LinkedIn
Key Responsibilities
- Process all back office transactions in the US P&C client area, including Renewals, gathering reports, error clearance, and information gathering.
- Primarily responsible for processing transactions as per the SLAs outlined by the client.
- Ensure all transactions are processed as per defined and documented desktop procedures.
- Ensure assigned targets, in accordance with SLA, are met.
- Ensure the quality of transactions is compliant with predefined parameters.
- Work within strict deadlines.
- Meet and continuously strive to exceed expectations for all process metrics and customer satisfaction measures.