Associate, Service

About the Role

GLG is seeking Associates to join their team, focusing on delivering best-in-class client service within a performance-driven, merit-based, and team-oriented environment. Associates are key to GLG's Insight Network, connecting leading professionals with the expertise they need. This role involves fast-paced communication and working as thought partners with clients from top financial services firms, consultancies, and corporations.

Key Responsibilities

• Engaging daily with clients to build relationships, deliver tailored support, and deploy custom solutions.
• Owning client projects from start to finish, including scoping, expert search/recruitment, and delivering high-quality outcomes.
• Collaborating with colleagues and internal stakeholders to leverage GLG’s product suite for commercial outcomes, revenue growth, and client retention.
• Upholding GLG’s compliance framework and company values.

Development Opportunities

• Excelling in a fast-paced, demanding, and highly collaborative global environment.
• Developing and refining strong, transferable business skills, including client service, communication, negotiation, critical thinking, and project management.
• Cultivating account management and commercial skills through direct client relationship building and responsive service.
• Opportunity to become a people manager after outperforming as an individual contributor.

Requirements & Tech Stack

• Bachelor's degree (required) or higher.
• 0-3 years of work experience in client-facing, sales, or account management roles.
• Demonstrated critical thinking and creative problem-solving skills.
• Excellent communication and interpersonal skills, including comfort with phone-based outreach.
• Ability to work independently and collaboratively in an ever-changing and fast-paced environment.
• Receptive to close coaching and feedback.
• Ability to multitask and prioritize effectively, with attention to detail.
• Hustle and tenacity to go above and beyond for clients.
• Appreciation for data and understanding numbers.
• Willingness to work flexible and extended hours (including evenings and some holidays) based on client needs.

Compensation & Benefits

• Total Compensation: Associates can earn full year compensation of $90,000+, comprised of an annual base salary of $75,000 and uncapped variable compensation linked to individual performance.
• Benefits:
• Comprehensive medical, dental, and vision coverage effective on the first day.
• Flexible paid time off with no pre-determined limits on vacation time, plus 10 company holidays.
• 401(k) and Roth 401(k) plans with an employer match.
• Tuition reimbursement program for eligible courses.
• Paid parental leave, adoption, and surrogacy reimbursement.
• Free wellbeing support (Calm app, Maven, EAP) and long-term therapy/counselling assistance.
• Other work perks and benefits based on final job location.