Office Manager

About the Role

Faithful Companion Pet Cremation Services is searching for a full-time Office Manager at our Marietta, GA location.

Compensation

• Annual salary: $45,000 - $50,000

Key Responsibilities

• Sort and file daily sales and invoices.
• Enter sales, payments, and payables into Microsoft Great Plains.
• Manage all cash and check payments, including making deposits.
• Answer billing-related questions from clinics and individual families, providing thorough support.
• Track and collect pending payments from clinics and individual families.
• Produce and sort monthly statements.
• Create monthly revenue reports.
• Produce the commission schedule for the Director of Business Development.
• Make tax payments, pay bills, and cut checks.
• Maintain and balance a financial ledger.
• Manage office staff, including:
• Scheduling.
• Training and continued coaching.
• Overseeing task completion for accuracy and efficiency.
• Conducting annual reviews.
• Handling disciplinary actions when needed.
• Hiring and firing when needed.
• Order custom urns, jewelry, and other memorial products.
• Maintain parts of the Faithful Companion website.
• Produce and maintain informational resources for the team.
• Perform miscellaneous editing of projects (e.g., marketing materials, mailers, holiday cards).
• Monitor the company e-mail and reply to customer inquiries in a timely manner.
• Meet with families, which includes:
• Helping to transport pets from their vehicle into the facility.
• Walking them through cremation options.
• Offering comfort and compassion with the highest level of professionalism.
• Keep all client-facing office areas clean and tidy at all times.
• Work with the rest of the management team in a constructive way and with a positive attitude.
• Handle any other duties assigned by management.

Requirements & Tech Stack

• Microsoft Great Plains (preferred experience with accounting software)
• Microsoft Office applications (Word, Excel, Outlook, etc.)

Qualifications

• Problem-solving skills.
• Self-motivated and organized.
• Cash handling.
• Basic understanding of accounting software.
• Critical thinking and a sense of urgency to handle situations.
• Strong leadership skills with the ability to motivate and inspire a team.
• Detail-oriented mindset with a commitment to delivering error-free services.
• Ability to handle multiple tasks simultaneously while maintaining efficiency.
• Physical capability to lift and move heavy objects with assistance.
• Professional appearance at all times.
• Strong ability to multitask with a high attention to detail, work independently, remain organized, and maintain effective time management skills.