Client Servicing Associate (Events)

About The Opportunity

A dynamic player in the experiential marketing and live events industry, Dreamcast crafts immersive brand experiences that drive engagement, loyalty, and measurable ROI for global and regional clients. Based in India, the team delivers end-to-end event execution—from concept to closeout—across corporate, consumer, and hybrid formats, blending creativity with flawless operational delivery.

Role & Responsibilities

• Act as the primary point of contact for assigned clients, managing communication, expectations, and feedback throughout the event lifecycle.
• Coordinate logistics, timelines, and vendor deliverables to ensure on-time, on-brand, and on-budget execution.
• Translate client briefs into actionable production plans, collaborating with creative, operations, and tech teams.
• Lead pre-event walk-throughs, manage on-site execution during live events, and conduct post-event debriefs for continuous improvement.
• Prepare and present client reports showcasing KPIs, ROI, and learnings with clear, data-backed storytelling.
• Proactively identify upsell/cross-sell opportunities while maintaining strong client retention and satisfaction metrics.

Requirements & Tech Stack

• Event Management
• Client Communication
• Vendor Coordination
• Project Timeline Management
• MS Office Suite
• CRM Tools
• Stakeholder Management
• Post-Event Reporting
• Preferred: Experience with event tech platforms (e.g., Eventbrite, Bizzabo)
• Preferred: Knowledge of experiential marketing trends
• Preferred: Fluency in Hindi or regional Indian languages

Qualifications

• Client services
• Events
• Live events