Export Sales Coordinator

About India Pack

India Pack is a Pune-based B2B packaging sourcing company with approximately 10 years of experience. They supply FIBCs (jumbo bags), PP woven bags, BOPP bags, flexible pouches, and container liners from over 10 audited Indian manufacturers to buyers in the UK, Germany, Scandinavia, the USA, and the Middle East.

Key Responsibilities

• After-sales support (customers):
• Act as the day-to-day contact for international customers post-order confirmation.
• Provide updates on order status, dispatch dates, and shipping documents.
• Proactively send shipment updates and confirm delivery.
• Share and file order documents: invoice, packing list, bill of lading, test reports, and certificates.
• Register and manage complaints or quality claims promptly.
• Collect necessary details from customers (photos, quantities, batch details, usage conditions).
• Collaborate with suppliers and the technical team to resolve claims and keep customers informed.
• Follow up post-delivery for feedback and relay repeat-order signals to the sales team.
• Supplier coordination (factories):
• Follow up with manufacturing partners via phone and email regarding production schedules, samples, print proofs, and dispatch readiness.
• Track each order from purchase order to shipment.
• Maintain the order tracker and ERP/CRM.
• Flag delays or specification deviations early, providing revised dates and proposed fixes.
• Coordinate pre-shipment inspections and verify test reports against customer specifications.
• Collect supplier documents to prevent shipping paperwork delays.
• Reporting:
• Maintain open-orders and open-claims lists.
• Present a weekly status update.

Requirements & Tech Stack

• Graduate in any stream (B.Com, BBA, B.Sc, BE or a diploma).
• Clear, polite written English communication.
• Comfortable speaking Hindi on the phone with factory teams.
• Working knowledge of Excel or Google Sheets (filters, sorting, simple formulas).
• A habit of following up without reminders and documenting information.
• Ability to remain calm with unhappy customers, listen, collect facts, and respond the same day.
• English (Required)
• Hindi (Required)
• Work Location: In person (Pune, Maharashtra)

Good to have

• Exposure to export documentation, Incoterms or freight forwarding.
• Background in packaging, plastics, textiles, or any manufacturing environment.
• Experience with an ERP or CRM or a shared helpdesk inbox.
• Gujarati or Marathi language skills for supplier conversations.

What you will get

• Daily, direct work with customers in Europe, the USA, and the Middle East from the first month.
• Hands-on training in FIBC and woven packaging products, quality standards, and the export process.
• Work in a small team directly with founders, ensuring visibility of your contributions.
• A growth path to Account Manager, where you will own a set of customers and suppliers end-to-end.
• Benefits: Paid sick time, Paid time off.