Dental Center Registration Desk Clerk

Job Title: Dental Center Registration Desk Clerk - Spanish Bilingual

About Us

Building Services 32BJ Benefit Funds (“the Funds”) administers Health, Pension, Retirement Savings, Training, and Legal Services benefits to over 100,000 SEIU 32BJ members. Our mission is to contribute significantly to our members' lives by providing high-quality benefits and services, embodying five core values: Flexibility, Initiative, Respect, Sustainability, and Teamwork (FIRST). The Funds manage $9 billion in assets and utilize cutting-edge technology.

About the Role

The 32BJ Dental Center is seeking people-focused Dental Center Registration Desk Clerks. This role serves as the front-line interface for patients, ensuring high efficiency and customer service throughout the appointment process.

Key Responsibilities

• Register Dental Center patients and qualify emergency patients.
• Schedule, reschedule, and confirm appointments.
• Check patients in, verify demographics, and communicate internal policies and benefits.
• Assist patients with benefit concerns and questions.
• Perform monthly patient outreach to members on the waitlist.
• Verify benefits eligibility and update the Dental Practice Management system.
• Answer incoming calls related to appointments, vendor inquiries, and patient/departmental inquiries.
• Check the Delta Dental website for claims history and frequency limitations.
• Assist patients with administrative forms (HIPAA, Minor Consent, Records Release, Radiographs, Referrals, and Attendance).
• Create and maintain patient accounts in the Dental Practice Management System and other internal systems.
• Assist with additional projects and initiatives.
• Release patients from appointments and assist in the release of patient records.
• Scan and load patient documents to accounts in the Dental Practice Management system.
• Troubleshoot daily clerical challenges.
• Maintain detailed knowledge of dental benefits to provide up-to-date information in English and Spanish.
• Participate in Dental Center improvement initiatives.
• Document daily interactions in the Dental Practice Management system.
• Perform other duties as assigned.

Requirements & Tech Stack

• Electronic Dental Record systems.
• Other telecommunication systems.
• Microsoft Office applications, with a focus on Excel and Outlook.
• Dental Practice Management System.

Qualifications

• Ability to manage multiple tasks and priorities efficiently in a fast-paced environment.
• Strong organizational skills and ability to prioritize tasks.
• Experience in entering, updating, and maintaining data across various systems with precision and attention to detail.
• Proactive in identifying issues and implementing effective solutions.
• Strong verbal and written communication skills.
• Exceptional customer service commitment and patient satisfaction focus.
• Ability to listen attentively and respond appropriately.
• Ability to work effectively with team members.
• Ability to handle difficult communication with calmness and professionalism.
• Ability to adjust quickly to changing priorities, workflows, and environments.

Education

• High School Diploma, GED, or equivalent experience.
• Employment experience with direct customer service exposure.

Language Skills

• Proficiency in English and Spanish is required.

Work Schedule

• Full-time, 35-hour work week.
• Includes Saturdays.

Additional Pay

• Plus $2,000 annually based on required Spanish fluency.

Benefits

• Competitive Salary.
• Great work/life balance.
• Comprehensive Health Package (medical, dental & vision coverage with no employee contribution to premium).
• Pension Benefit (monthly employer contributions).
• Retirement Benefit (401K employer contributions).
• Professional Coverage/Reimbursement (Continuing Education (CE) reimbursement, malpractice coverage, uniform allowance).
• Paid Time Off (vacation, personal, CE & sick days).
• Federal Paid Holidays (up to 11 days off with pay).