Relationship Banker, Chicago Suburban SW

About the Role

At Bank of America, we help make financial lives better through the power of every connection. We are committed to fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career, and contribute to our shared success. This role supports an in-office culture that encourages collaboration, engagement, and career development.

Key Responsibilities

• Educates and assists clients in the lobby with conducting transactions through self-service resources (e.g., mobile banking, online banking, ATM).
• Accurately and efficiently processes cash transactions for clients.
• Engages clients in deep conversations to gain in-depth knowledge of their financial and life priorities.
• Connects clients to solutions that meet their financial goals.
• Executes the bank's risk culture and strives for operational excellence.
• Builds relationships with clients to meet financial needs.
• Follows established processes and guidelines, adhering to all applicable laws and regulations.
• Grows business knowledge and network by partnering with experts in small business, lending, and investments.
• Manages financial center traffic, appointments, and outbound calls effectively.
• Drives the client experience.
• Manages cash responsibilities.

Requirements & Tech Stack

• Self-starter with a strong work ethic and focus on results, acting in the best interest of the client.
• Ability to collaborate effectively and build strong relationships.
• Passion, commitment, and drive to deliver an experience that improves clients' financial lives.
• Confidence in identifying solutions for new and existing clients based on their needs.
• Effective and confident communication skills, comfortable engaging all clients.
• Ability to learn and adapt to new information and technology platforms.
• Confidence in educating clients on self-service technologies (e.g., ATM, online banking, mobile banking).
• Strong critical thinking and problem-solving skills.
• Ability to manage time and capacity efficiently.
• Availability to work weekends and/or extended hours, potentially scheduled at any financial center location within a reasonable distance.

Qualifications

• High School Diploma / GED / Secondary School or equivalent.
• Experience in financial services and knowledge of financial services industry, products, and solutions. (Desired)
• One year of demonstrated successful sales experience in a salary plus incentive environment with individual sales goals. (Desired)
• Six months of cash handling experience. (Desired)
• Bachelor's Degree or business-relevant Associate’s Degree (e.g., business management, business administration, finance). (Desired)

Skills

• Adaptability
• Business Acumen
• Customer and Client Focus
• Oral Communications
• Problem Solving
• Account Management
• Client Experience Branding
• Client Management
• Client Solutions Advisory
• Relationship Building
• Business Development
• Pipeline Management
• Prospecting
• Referral Identification
• Referral Management

Shift: 1st shift

Hours Per Week: 40