Training Specialist, Training Specialist

About the Role

The Amazon Last Mile learning team is seeking a Training Specialist to support operations trainings for the last mile vertical. This role's overall responsibility is boosting employee competencies by developing and conducting effective training programs, indirectly enhancing workplace performance in conjunction with the company’s core values to meet organizational goals.

This role requires travel for business requirements.

Trainer Best Behavior

• Listening to associates and being supportive to managers.
• Answering requests and always getting back to people.
• Leading by example, doing what we say and acting how we say.
• Must be approachable.
• Must exhibit the best behavior while at work.
• Always be up to date with the latest techniques, tools, and processes.
• Be right, honest, and be willing to accept mistakes.
• Be willing to push their limits and accept more responsibilities.
• Drive in Quality & Learning related metrics.
• Conducting Chime sessions & classroom training sessions to stakeholders.

Key Responsibilities

• Supervise structured learning metrics and oversee their results for the assigned territory and region.
• Managing live performance metrics end to end for the assigned territory.
• Conducting learning sessions on new processes as well as BQM through ITL or digital learning as per requirement.
• Deliver various training courses as continuous learning.
• Maintaining data and analysis through reports in Excel (as per business requirement).
• Ensure completion of new hire training programs, coaching, & other performance improvement programs on time.
• Partners with operations leaders while conducting station audits to check process compliance and fix gaps immediately.
• Identifying learning coaches & certifying them.
• Lead individual improvement projects to enhance business performance.
• Drive Quality & Learning metrics.
• Conducting Chime sessions & classroom sessions to stakeholders.

A Day in the Life

• Track day-to-day business metrics and plan to visit mapped stations for metric improvement.
• Daily reporting's and progress updates.
• Involve and engage well with mapped LA/LGs for daily L&D activities.

Requirements & Tech Stack

Basic Qualifications

• Experience with written and verbal communication and presentation.
• Experience using Microsoft Office (Excel, Word, PowerPoint, Outlook).

Preferred Qualifications

• Experience using the Training Needs Analysis process, including assessing performance gaps, analyzing learning needs, designing and developing customer-centric solutions, and evaluating the effectiveness of learning programs.