Public Safety Officer

About the Role

This role focuses on preventing workplace accidents and promotes health and safety awareness and education to individuals within the organization. It involves performing Associate Safety related duties in a "hands on" environment, typically under supervision. This is an entry-level role requiring little to no prior knowledge or experience, with routine work that follows standard procedures.

Job Overview

Under general supervision, perform duties and responsibilities related to the day-to-day protection and security of hospital assets and information, as well as the safety of all persons on hospital property. Conduct proactive patrols to prevent fire, theft, vandalism, illegal entry, and bodily harm. Serve as the immediate first responder to crisis situations and document all safety and security incidents.

Key Responsibilities

• Perform basic public safety and security duties.
• Conduct internal and external patrols of all facilities and grounds.
• Respond to and report on routine and emergency calls for service, building alarms, and restraint of violent patients and/or visitors.
• Monitor assigned area for suspicious activity and screen vendors and visitors.
• Provide escorts to patients, visitors, staff, and others.
• Identify security vulnerabilities, safety hazards, and violations of Hospital policy.
• Take immediate corrective action to mitigate vulnerabilities or hazards, and collaborate with other departments for resolution.
• Report deficiencies to the Supervisor and document via an incident report or work order.
• Take proper actions during patient crisis interventions to achieve the safest possible outcomes.
• Ensure all employees and appropriate members of the Hospital community possess a visible Hospital identification badge.
• Engage individuals without visible identification in an appropriate and courteous manner.
• Grant access to locked areas and buildings to authorized staff with a Hospital identification badge.
• Restrict access to individuals without authorized business on campus.
• Maintain composure under stressful circumstances, using trained intervention skills including verbal and nonverbal de-escalation strategies.
• Provide excellent customer service, assisting and interacting with patients, visitors, and staff with dignity, respect, courtesy, and professionalism.
• Participate and coordinate investigations, conduct interviews, review recorded video, prepare case files, and catalog/secure evidence.
• Assist with all emergencies and disasters, including crowd control and evacuations.
• Identify and resolve problems, issues, concerns, or conflicts impartially.
• Complete accurate and comprehensive written incident reports for any incident on hospital property.
• Enlist the support of a supervisor or assistance from fellow Officers when warranted.
• Maintain collaborative relationships with peers and colleagues to contribute to group goals and foster a positive work environment.
• Complete all training requirements and courses established and/or provided by the department.

Physical Requirements

• Frequent standing and walking with the ability to stand and/or walk for eight (8) hours.
• Climb multiple flights of stairs.
• Lift fifty (50) pounds alone.
• Able to wear appropriate personal protective equipment (e.g., masks, gloves, eye protection).
• Some exposure to the elements during regular rounds.
• Ability to work long, irregular, and odd hours, including unanticipated overtime and holdovers.
• Possibility of injury due to eviction of unauthorized persons or restraint of violent patients.
• Exposure to areas containing hazardous material and radioactive substances.
• Frequent contact with patients, visitors, and employees.
• Able to work in confined or open environments.
• Able to work independently or in a team environment.

Skills & Abilities

• Proficient in communicating, reading, and writing in English.
• Basic Computer Skills.
• Ability to multi-task and meet established deadlines.
• Ability to assess potentially dangerous situations quickly, make sound decisions, and take appropriate action.
• Emotional maturity, dependability, punctuality, diplomacy, tact, poise, self-confidence, and positivity.
• Trustworthy, helpful, friendly, courteous, and disciplined.

Requirements & Tech Stack

• High School diploma or equivalent.
• Valid state issued driver’s license.
• Possess IAHSS Basic certification as a Healthcare Security Officer within 1 year of hire.
• Incumbents as of 9/1/2025 will have 1 year from 9/1/2025 to obtain IAHSS Basic Healthcare Security Officer certification.

Qualifications (Preferred)

• Associates degree in Criminal Justice or related area.
• Experience in military, security, or police.
• Security or first responder certifications such as de-escalation/crisis response, CPR/AED, Stop the Bleed, or Nasal Naloxone Certification.
• Graduate of an approved law enforcement training program or Police Academy.
• Possession of, or ability to obtain, a valid POST Certification from the Commonwealth of MA.
• Ability to obtain and maintain a valid MA License to Carry Firearms.