Aquatics Office Registrar

About the Role

The Aquatics Office Registrar at the Jewish Community Center of San Francisco (JCCSF) handles a variety of administrative tasks for the JCCSF Swim School, working closely with the Aquatics leadership team. Key areas of responsibility include planning, research, analysis, and coordination of daily departmental operations.

Key Responsibilities

• Direct Program Support:
• Manage bookings, payment processing, administration, and supervision for the Private Swim Lesson program.
• Manage bookings, payment processing, administration, and supervision for the Swim Team program.
• Process new and returning student registrations, class transfers, and program withdrawals.
• Handle incoming and outgoing electronic and telephone communications, as well as walk-up inquiries.
• Fill in as a swim instructor, lifeguard, or deck coordinator as needed for staffing coverage.
• Administrative Support:
• Collaborate with the Aquatics Office Administrator on maintaining Aquatics Office tracking systems and schedules.
• Assist the Aquatics Office Coordinator with setting up, coordinating, and facilitating bi-monthly Aquatics Leadership meetings.
• Prepare statistical reports and manage the collection and tracking of program records, including registration and medical waiver documentation.
• Support Aquatics Office system processes, including testing new updates, completing merges, refund requests, data clean-up, and billing preparation.
• Partner with the Business Systems team to ensure Aquatics department webpage information is current and accurate.
• Assist program management with financial reports and analysis, budgeting, and other business or committee projects.
• Customer Service:
• Cultivate a friendly, professional, and supportive customer service culture in the Aquatics office.
• Assist in training Aquatics Customer Service Representatives.
• Maintain a working knowledge of program areas and actively communicate program information to stakeholders.
• Ensure Aquatics Program informational sections, such as posted schedules and flyer racks, are accurate and well-stocked.
• General:
• Manage day-to-day Aquatics Office operations in the absence of the Aquatics Office Administrator.
• Attend mandatory office staff, lifeguard, and swim instructor in-service trainings.
• Perform additional duties as needed.

Requirements & Tech Stack

• BS or BA degree or equivalent work experience.
• Experience in office or systems administration.
• Comfort working in and around pools and willingness/ability to learn water-based instruction skills.
• Outstanding customer service skills and experience in a customer-focused organization.
• Experience designing and creating schedules, reports, statistics, and charts.
• Outstanding computer skills, including advanced skills in MS Office.
• Excellent written and oral communication skills.
• Well-organized with strong attention to detail.
• Ability to work as part of a team and effectively engage and coordinate with various stakeholders.
• Ability to handle multiple projects, set appropriate priorities, and manage overlapping deadlines.

Qualifications (A Plus)

• Experience as a swim instructor or lifeguard.
• Experience with Salesforce.

Working Conditions

• Work is primarily conducted in the office space of a busy indoor aquatics center.
• Work duties involve being on the pool deck at various times throughout the workday.
• Continuous interactions with staff and public throughout the day.

Physical Requirements

• Requires seated or standing use of a computer throughout the day.
• May be required to be in the water working directly with parents and children, as needed for staffing coverage.
• Ability to safely lift 50lbs.

Hours & Schedule

• 40 hours/week
• Monday-Friday: 10:00 am - 6:30 pm