Technology Support Engineer

Project Role: Technology Support Engineer

Key Responsibilities

• Resolve incidents and problems across multiple business system components to ensure operational stability.
• Create and implement Requests for Change (RFC).
• Update knowledge base articles to support effective troubleshooting.
• Collaborate with vendors and help service management teams with issue analysis and resolution.
• Build knowledge and support the team.
• Participate in Problem Solving discussions.
• Assist in monitoring system performance and identifying potential issues before they impact operations.
• Contribute to the development and refinement of operational procedures.
• Support junior team members by sharing insights and providing guidance.

Requirements & Tech Stack

• Storage Area Networks (SAN) Architecture and Design

Qualifications

• Minimum 0-2 years of experience in Storage Area Networks (SAN) Architecture and Design.
• Strong understanding of storage technologies and their integration within enterprise environments.
• Experience with troubleshooting and resolving issues related to storage infrastructure.
• Familiarity with network protocols and their impact on storage area networks.
• Ability to analyze system logs and performance metrics.
• 15 years full time education required.
• Position based at our Bhubaneswar office.