E-commerce Customer Support Representative
CyberToss Pvt. Ltd.
Shrirampur, West Bengal, IndiaFresher2h agovia LinkedIn
This job at a glance
- Who can apply
- Freshers
- Must know
- Customer serviceOperations
- Nice to have
- Help deskCRM
- Work
- On-site in Shrirampur
- Pay
- Not stated by the employer.
- Skill demand
- Customer service81%CRM16%Operations15%Help desk7%of 147 similar fresher jobs posted in India this week
- Listed
- 11 Nov 2026 · still open
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Job Title: E-commerce Customer Support Representative
Company: CyberToss Pvt. Ltd.
Location: Serampore, Hooghly
Job Type: Full-time | Onsite
Shift: Night Shift
Salary: ₹16,000 – ₹18,000 + ₹2,000 Night Shift Bonus + Project Incentives
About the Role
CyberToss Pvt. Ltd. is hiring E-commerce Customer Support Representatives to support international e-commerce businesses. The role involves providing customer support via live chats and emails, and communicating directly with international clients via chat and phone calls.
Key Responsibilities
- Handle customer queries and provide support through live chat and email.
- Assist customers with order tracking, payments, shipping, delivery, returns, and refunds.
- Communicate directly with international clients through chat and phone calls.
- Understand client requirements, provide project updates, and coordinate day-to-day activities.
- Respond to customer concerns and ensure timely and appropriate resolutions.
- Coordinate with internal teams to resolve customer and client-related issues.
- Escalate complex or unresolved concerns when necessary.
- Maintain accurate records of customer interactions and client communications.
- Ensure professional communication and high standards of customer satisfaction.
Requirements & Tech Stack
- Good to excellent English communication skills (written and verbal).
- Confidence in handling international customer support and client communication.
- Minimum 6 months of relevant experience in customer support, e-commerce support, or a similar domain.
- Experience communicating with international clients is preferred.
- Basic understanding of e-commerce operations, including orders, shipping, returns, and refunds.
- Familiarity with CRM, help desk software, or e-commerce platforms is an added advantage.
- Strong problem-solving, multitasking, and coordination skills.
- Ability to work in a fast-paced environment and meet deadlines.
- A proactive and customer-oriented approach.
Qualifications
- Graduation in any discipline.
Perks and Benefits
- Direct Employment
- 5 Working Days a Week
- On-Time Salary
- Performance-Based Incentives
- Night Shift Bonus
- Paid Sick Leave