Specialist

Key Responsibilities

• Collect accounts receivable in accordance with payment terms, collection targets, CEI and DSO reduction goals
• Manage end-to-end collections lifecycle including aging review, prioritization, and customer follow-ups (Calls & Emails)
• Take ownership of past due reduction and DSO improvement for assigned portfolio
• Reconcile outstanding accounts receivable balances with customer account documentation and resolve discrepancies
• Analyse customer payment behaviour to identify root causes of delays impacting DSO and drive corrective actions
• Develop and implement process improvement / LEAN initiatives to optimize collections and improve cash flow
• Conduct regular review of ageing to ensure accounts reflect accurate payment terms, due dates, and collection status
• Handle disputes, deductions, and short payments by coordinating with internal teams for timely resolution
• Evaluate and take necessary action on unapplied cash and credits, small balances, and write-offs (within collections scope)
• Prepare and share reports providing visibility into – DSO trends, Past Due performance, Collection Effective Index, Payment pattern, disputes etc
• Maintain strong relationships with customers, sales, and operations teams to drive timely collections
• Ensure adherence to SOPs, compliance, and audit requirements
• Participate in portfolio reviews and drive continuous performance improvement against collections KPIs (including DSO)

Qualifications

• Proven experience in end-to-end AR Collections, including aging analysis, follow-ups, and dispute resolution
• Good understanding of O2C cycle with ability to work across Billing, Cash Application, and MDM to resolve issues
• Strong Excel skills for data analysis, reporting, and tracking DSO and collection performance
• Excellent communication, analytical, and problem-solving skills with focus on cash flow improvement and timely collections.