Customer Service New Associate

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.

About the Role

The team specifies in handling complex adjustments and corrections within retirement accounts. You will be responsible for individual-level adjustments due to institutional, individual, or client errors. This includes lost earnings calculations, complex refunds, distribution and loan corrections, and fund adjustments.

Key Responsibilities

• Solve routine problems, largely through precedent and referral to general guidelines.
• Your primary interaction is within your own team and your direct supervisor.
• You will be given detailed instructions on all tasks.
• The decisions that you make impact your own work and are closely supervised.
• You will be an individual contributor as a part of a team with a predetermined, narrow scope of work.

Requirements & Tech Stack

• Primary skill: Customer Relationship Management (CRM) - P3
• Effective Listening - P4

Qualifications

• Customer Relationship Management (CRM)
• Retirement Solutions
• Any Graduation
• This role may require you to work in rotational shifts.