Email Associate
Career Crafterz
Gurugram, Haryana, India0–2 yrs1h agovia LinkedIn
This job at a glance
- Who can apply
- Freshers and up to 2 years
- Must know
- Microsoft Office
- Work
- On-site in Gurugram
- Pay
- Not stated by the employer.
- Skill demand
- Microsoft Office15%of 98 similar fresher jobs posted in India this week
- Listed
- 6 Nov 2026 · still open
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About the Role
- Position: Email Associate
- Location: Sector 54 Golf Course Road, Gurugram
- Working Days: 6 days (rotational off)
- Interview Mode: F2F
Key Responsibilities
- Handle customer queries and concerns through email.
- Compose clear, professional, and grammatically correct email responses.
- Respond to customer emails within the defined turnaround time (TAT).
- Resolve customer issues by following company policies and procedures.
- Maintain accurate records of customer interactions and follow-ups.
- Coordinate with internal teams to resolve pending customer queries.
- Ensure quality and productivity targets are met.
- Maintain customer confidentiality and follow data protection guidelines.
Requirements & Tech Stack
- Basic knowledge of Microsoft Outlook and email handling.
- Basic computer knowledge.
Qualifications
- Minimum 6 months of experience in an email or non-voice process.
- Good written and verbal communication skills.
- Good typing skills and attention to detail.
- Ability to manage multiple emails and prioritize tasks.
- Customer-focused approach and problem-solving skills.