Relationship Associate, Agent Partnerships

About the Role

The Relationship Associate (RA) is a forward-thinking, motivated, and driven individual responsible for the delivery and execution of Flywire's solution to partner Education Agents in APAC. This role aims to continuously improve and expand client relationships to retain and maximize the value of these partnerships. The RA will work with the Director, Agent Partnerships, India, on strategies and tactics to increase payer growth, uncover new business with existing clients, improve retention, increase revenue, identify opportunities for improvement, provide timely issue resolution, and ensure clients promote the Flywire Payment Solution. The role reports to the Senior Manager, Agent Partnerships, focusing on NBFCs and Education Loans.

Key Responsibilities

• Initiate dialog and establish relationships with crucial points of contact.
• Create strategic account plans for each client and groups of clients to maximize utilization, growth, and revenue.
• Manage the new client on-boarding process.
• Present products and services to clients in an informative, educational, and consultative manner.
• Organize materials and plan territory maps for marketing plans.
• Drive revenue/payer/money moved growth activities and objectives.
• Maintain effective communications with client administrators across multiple offices.

Requirements & Tech Stack

• Flywire Advantage (next-gen payments platform, proprietary payment network, vertical specific software)
• Global Payments Enablement and Software Company

Qualifications

• Experience in driving the delivery and execution of solutions to partner Education Agents in APAC.
• Ability to continuously improve and expand client relationships.
• Experience in retaining and maximizing the value of partnerships.
• Skills in executing strategies and tactics to increase payer growth.
• Proven ability to uncover new business with existing clients.
• Experience in improving client retention.
• Ability to increase revenue.
• Skills in uncovering opportunities for improvement.
• Experience in providing accurate and timely issue resolution.
• Ability to assure clients promote the Flywire Payment Solution.
• Experience in initiating dialog and establishing relationships with crucial points of contact.
• Ability to create strategic account plans for clients.
• Experience in managing the new client on-boarding process.
• Skills in presenting products and services to clients in an informative, educational, and consultative manner.
• Ability to organize materials and plan territory maps for marketing plans.
• Experience in driving revenue/payer/money moved growth activities and objectives.
• Ability to maintain effective communications with client administrators.

What We Offer

• Competitive compensation
• Employee Stock Purchase Plan (ESPP)
• Competitive time off
• Work with brilliant people globally
• Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates
• Meaningful impact in company success
• Great Talent & Development Programs (Managers Taking Flight, OneFlywire Career Mobility)