Benefits Specialist

Key Responsibilities

• Serve as a primary point of contact for all benefit inquiries, independently managing and resolving issues related to medical, dental, vision, life and AD&D, disability, FSA, voluntary benefits, EAP and wellness, COBRA, paid-time-off (PTO), and Holidays.
• Coordinate and execute specific phases of the annual benefit open enrollment, including communication development, event logistics, and post-enrollment data validation.
• Analyze and reconcile monthly benefit plan invoices, investigating and resolving any discrepancies to ensure accurate and timely payments to vendors.
• Lead weekly benefits presentations during New Employee Orientation, effectively communicating plan details and answering new hire questions.
• Ensure the accurate and compliant processing of all new hire benefit elections, life event changes, and employee terminations within HRIS and vendor systems.
• Manage benefits communication efforts by drafting and promoting all benefits programs, including updating internal resources such as intranet pages, FAQs, and benefits guides.

Requirements & Tech Stack

• Education: Bachelor's degree in Human Resources, Business Administration, or a related field.
• Technical Skills:
• Intermediate proficiency in Microsoft Excel (e.g., VLOOKUP, pivot tables) for tracking, reporting, and analysis.
• Strong proficiency with Microsoft Office Suite, including Word, PowerPoint, and Outlook.
• Ability to quickly learn and efficiently use various online vendor portals and benefits administration systems.
• Interpersonal Skills:
• Comfortable working in a fast-paced startup culture – comfort with ambiguity and continuous problem solving.
• Works cooperatively and positively with fellow team members and vendors.
• Demonstrates initiative, critical thinking, and the ability to manage own time, coupled with the ability to shift tasks as priorities change.
• Strong written, verbal, and presentation skills to effectively communicate benefit information at all levels.
• Maintains confidentiality and exercises good judgment with sensitive information.

Preferred Requirements

• Experience with ADP.
• Previous internship or administrative experience in a Human Resources or Benefits department.
• Basic understanding of common employee benefits terminology and relevant regulations (e.g., ERISA, COBRA, ACA).

Physical Requirements

• Primarily an office-based role requiring the ability to sit for extended periods of time while working at a computer.
• Ability to use a computer, keyboard mouse and other standard office equipment for prolonged periods of time.
• Ability to occasionally stand, walk, reach, bend, and carry light objects.
• May require occasional travel to company sites or other meetings that involve walking through office, industrial or construction environments.

Shift Expectations

• Standard work hours: Monday through Friday 9am to 6pm (onsite)

Work Location

• 5088 W. Innovation Circle, Phoenix, AZ 85083
• Candidates must be willing and able to work on-site at our Phoenix, Arizona facility.

Benefits

• Medical, Dental, and Vision Plans
• Income-Protection Programs
• 401(k) Retirement Savings Plan
• Paid Time-Off Programs and Holidays