OWNER
Evolve Steel
Mumbai, Maharashtra, IndiaFresher5h agovia LinkedIn
This job at a glance
- Who can apply
- Freshers · Diploma
- Must know
- Operations
- Nice to have
- Customer service
- Work
- On-site in Mumbai
- Pay
- Not stated by the employer.
- Skill demand
- Operations69%Customer service22%of 99 similar fresher jobs posted in India this week
- Listed
- 9 Nov 2026 · still open
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Position: Customer Experience Associate
Employment Type: Full-Time / Part-Time
Work Arrangement: On-site / Hybrid / Remote
Key Responsibilities
- Respond to customer inquiries through email, phone, live chat, and other communication channels.
- Provide accurate information about products, services, and company procedures.
- Assist customers with orders, account questions, and general service requests.
- Handle customer feedback and resolve routine issues professionally.
- Maintain accurate customer records and update information in internal systems.
- Follow up on outstanding requests to ensure customer satisfaction.
- Coordinate with relevant departments to address customer concerns.
- Support daily customer service operations and contribute to service improvements.
Qualifications
- High school diploma or equivalent; additional qualifications are an advantage.
- Good written and verbal communication skills.
- Friendly, patient, and customer-focused attitude.
- Basic computer skills and ability to use email and online communication tools.
- Strong listening, organizational, and problem-solving abilities.
- Ability to manage multiple tasks and work well within a team.
- Previous customer service experience is an advantage but not required.