Business Analyst--Workforce Strategies

About the Role

As a Business Analyst within PNC's Talent Acquisition and Outreach organization, you will be based in Pittsburgh, PA; Cleveland, OH; Downers Grove, IL or Birmingham, AL. You will ensure Workforce Strategies initiatives are designed with integrity, aligned to stakeholder needs, and capable of delivering measurable business value. You will transform ideas into sustainable outcomes that improve experience, reduce risk, and drive organizational performance.

Key Responsibilities

• Employment Integrity & Operational Excellence
• Evaluate recruiting, onboarding, contingent labor, and workforce processes to identify risk, control, compliance, and operational improvement opportunities.
• Document current-state processes, controls, decision points, and stakeholder interactions.
• Conduct root-cause analysis on recurring process failures, defects, escalations, and operational issues.
• Partner with Risk, Controls, Legal, Compliance, and business stakeholders to strengthen process integrity and improve control effectiveness.
• Develop recommendations that balance experience, efficiency, compliance, and risk management.
• Journey Redesign & Experience Transformation
• Lead discovery efforts to understand stakeholder needs, pain points, and opportunities for improvement.
• Facilitate workshops and design sessions to define future-state experiences and operating models.
• Create journey maps, service blueprints, process maps, workflow diagrams, and business requirements.
• Identify opportunities to simplify processes, remove friction, automate manual activities, and improve stakeholder satisfaction.
• Support modernization initiatives that enhance the candidate, hiring manager, employee, recruiter, and contingent worker experience.
• Benefits Realization & Performance Measurement
• Establish baseline metrics for strategic initiatives and transformation efforts.
• Define success measures, key performance indicators, and benefit-tracking methodologies.
• Monitor and analyze post-implementation results to evaluate realized business value.
• Develop executive reporting, dashboards, and scorecards that demonstrate outcomes and return on investment.
• Identify opportunities to enhance adoption, improve performance, and increase realization of intended benefits.
• Business Analysis & Change Enablement
• Elicit, document, and manage business requirements and user stories.
• Translate business needs into actionable recommendations and implementation plans.
• Assess impacts across people, process, technology, controls, and governance.
• Facilitate stakeholder alignment and support effective decision-making.
• Coordinate testing, validation, and business readiness activities to ensure solutions meet intended objectives.

Requirements & Tech Stack

• Conducts research; collects and interprets business requirements.
• Participates in the development and review of processes and procedures, workflow analytics, and reporting.
• May analyze information technology requirements in business processes.
• Assists in obtaining and identifying business requirements.
• Translates business needs, processes, and procedures into a workable system.
• May articulate specific software requirements by communicating with stakeholders.
• Develops and maintains policy and procedure documentation.
• Documents IT applications, system specifications, and test plans.
• Works with business and technology staff to deliver project results.
• Implements risk analysis and meets required deliverables.
• Supports the development, analysis, and distribution of relevant reporting.
• Customer Focused: Knowledgeable of values and practices that align customer needs and satisfaction as primary considerations.
• Managing Risk: Assessing and effectively managing all risks associated with business objectives and activities.

Qualifications

• University/college degree with < 1 year of professional experience and/or successful completion of a formal development program.
• In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
• Analytical Thinking
• Business Assessment
• Business Data Analysis
• Effective Communications
• Information Capture
• Modeling: Data, Process, Events, Objects
• Process Management
• Project Management
• Requirements Analysis
• Software Product Business Knowledge
• Workflow Analysis
• Business Needs
• Business Processes
• Data Analytics
• Decision Making
• Management Reporting
• Prioritization
• Waterfall Model

Education

• Bachelors

Experience

• Roles at this level typically require a university / college degree with < 1 year of professional experience.

Note: PNC is an in-office company. This position is subject to certain legal requirements including those related to criminal history.