Pharmacy Graduate Intern (Non-US Education)

About the Role

Engages in post-graduate pharmacy activities under direct supervision of a licensed pharmacist to fulfill State Board of Pharmacy requirements. Provides pharmacy consulting services to customers regarding medication usage, drug interactions, and preventive healthcare services like immunizations. Responsible for the proper compounding, dispensation, review, and verification of prescribed medications within regulatory guidelines, company policies, and procedures. Supports pharmacy workflow efficiency and assists the pharmacy manager in optimizing pharmacy financials, inventory management, and customer experience.

Key Responsibilities

Customer Experience

• Engages customers and patients, offering assistance with products and services.
• Resolves customer issues promptly and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with team members.
• Develops strong relationships with customers by anticipating needs and proactively offering services.
• Supports efforts to enhance customer experience by focusing on healthcare services such as patient consultation, medication management, drug therapy reviews, and performing retail, clinical, or wellness services like immunizations and diabetes awareness.
• Participates and assists in community events.

Operations

• Under direct supervision of a licensed pharmacist, counsels patients on medication usage, side effects, interactions, contraindications, patient information privacy, generics, less expensive medicines, and over-the-counter products.
• Refers patients to medical providers as needed to ensure medication is taken correctly and health needs are addressed.
• Performs pharmacist tasks including compounding, drug therapy reviews, verification, and medication management.
• Reviews, interprets, and accurately dispenses prescribed medications when necessitated by workload.
• Ensures the pharmacy operates in accordance with regulations, company policies, and standards.
• Assists the pharmacy manager with establishing procedures that promote efficient pharmacy workflow, including assigning roles, coordinating activities, and soliciting employee suggestions.
• Responsible for the opening and closing of the pharmacy and shift change duties.
• Ensures the use of all elements of the Good Faith Dispensing policy in conjunction with state and federal controlled substance laws when filling prescriptions.
• Maintains current knowledge of information technology associated with pharmacy systems such as Intercom Plus, registers, automation, StoreNET.
• Proposes and implements enhancements to pharmacy systems to promote productivity.
• Ensures accurate processing of insurance claims to resolve customer issues and prevent payment rejections.
• Follows up with insurance companies and medical providers, and participates in 3rd party audits.
• Follows up with medical providers’ offices to clarify prescribed medications, dosages, refills, interactions, and allergies, and to suggest alternative medications.
• Performs retail, clinical, and wellness services such as immunizations, flu shots, diabetes awareness, and other preventive healthcare services.
• Assists and supports the pharmacy manager in analyzing performance data, including pharmacy financials, customer service, and implementation of procedures for pharmacy asset protection and inventory management.
• Reviews KPIs with Pharmacy Manager, Store Manager, and Healthcare Supervisor.
• Develops and maintains good relationships with the local medical community, including physicians, nurses, and other healthcare providers.
• Participates in community outreach activities to promote the pharmacy business.
• Partners with Central Pharmacy Operations for customer registration, 3rd party reviews, and assists with resolving customer issues.
• In virtual environments, conducts virtual product review by following specific company procedures and guidelines.

People & Performance Management

• Assists the Pharmacy Manager with staff hiring and training.
• Reinforces the direction of the Pharmacy Manager in staff performance by coaching, providing constructive feedback, monitoring customer service, and fostering employee development.
• Promotes teamwork and motivates team members by establishing expectations, monitoring and recognizing progress, and fostering a shared vision.

Training & Personal Development

• Maintains current knowledge and skills related to pharmacy and healthcare by reading pharmacy-related journals, company publications, and communications.
• Maintains awareness of developments in retail and management and pursues best practices.
• Obtains necessary certifications, education credits, and training such as People Plus Learning modules as required by the Company.
• Seeks professional development by monitoring one’s performance, soliciting constructive feedback, and leveraging the pharmacy manager and store manager as mentors and coaches.

Communications

• Supports the Pharmacy Manager and Store Manager by communicating relevant corporate health and wellness services or strategy information to pharmacy staff.

Requirements & Tech Stack

• Bachelor's degree in Pharmacy from an accredited University outside the United States
• Foreign Pharmacist Graduate Equivalency Certificate (FPGEC)
• Intern permit/certificate issued by the respective Board of Pharmacy, if required
• Willingness to obtain pharmacist licensure from the respective Board of Pharmacy in the states within the district within 45 days of completion of intern hours
• Experience performing prescription dispensing activities that demonstrate a strong working knowledge of applicable state and federal controlled substance laws
• Certified Immunizer or willing to become an immunizer within 90 days of hire
• Familiarity with pharmacy systems such as Intercom Plus, registers, automation, StoreNET