Strategic Account Manager

About the Role

GM Financial is seeking an ambitious, results-driven individual to join their Strategic Account Manager (SAM) program. This 8-month program prepares participants for an Account Manager role, focusing on managing dealer relationships within a geographic territory to achieve key objectives and support GM Financial initiatives.

Program Offers

• Executive and peer networking opportunities.
• Exposure to other aspects of Dealer Services, Credit, and GM Protection.
• Opportunities to learn the credit underwriting process and assist credit centers in decisioning loans and leases.

Key Responsibilities

During The SAM Program, You Will

• Work on a team of five to eight SAMs and gain account management experience through job-shadowing, roleplaying, credit underwriting, and assessments.
• Develop strong personal networks of business professionals within GM Financial and the automotive industry.

After Completing The Program, You Will

• Manage dealer relationships to drive sales and engagement with GM Financial and support/market all programs, systems, incentives, and rewards.
• Act as a liaison between the dealer and the Credit Center, Funding, Commercial Lending, and other functional areas to resolve issues by partnering with subject matter experts.
• Analyze dealer-specific data using reporting tools and take appropriate action.
• Identify and resolve dealer issues presenting excessive risk to GM Financial, such as portfolio issues, fraud, and dealer agreement violations.
• Professionally represent the brand and demonstrate our captive value proposition.

Requirements & Tech Stack

• Ability to use AI tools (e.g., Microsoft Copilot) to support daily work.
• Understanding of responsible AI use, including ethics and data protection.

Qualifications

• Bachelor’s degree strongly preferred or extensive relevant experience.
• Leadership experience in the classroom, community, or workplace; formal management experience is not required.
• 2+ years of sales, account management, or auto finance experience is considered a plus.
• Strong interpersonal and people skills.
• Ability to make quality decisions independently.
• Ability to meet deadlines consistently and prioritize effectively.
• Ability to overcome rejection and setbacks.
• Excellent communication skills, including verbal, written, and presentation.
• Self-motivated with an ability to work both independently and collaboratively to drive change.

Working Conditions

• The 8-month SAM training is based at our corporate headquarters in Fort Worth, Texas, and requires travel, including overnight stays.
• The onboarding program includes credit underwriting, which requires weekend availability.
• This is a field-based role, and a GM company vehicle will be assigned.
• Must have a valid state-issued driver’s license.
• Upon training completion, candidates must be willing to relocate to a U.S. territory based on assignment.
• This role requires overnight travel within the assigned territory and communication with dealers outside of normal business hours.
• A sign-on bonus is offered to assist with relocation expenses.

Compensation

• Year 1 (SAM Program): Base salary of $60,000 per year, plus annual bonus. Corporate housing and a pool vehicle are provided during training.
• Post-SAM Program: Base salary increases to $72,000 (possibly more based on factors including location and prior experience), plus eligibility for an annual bonus program and a company vehicle.
• Eligible for a phone/internet allowance.

Benefits

• Generous benefits package available on day one.
• 401(k) matching.
• Bonding leave for new parents (12 weeks, 100% paid).
• Tuition assistance.
• Employee auto discount.
• Community service pay.
• Nine company holidays.