Network engineer (or technician) and users support
PREVOR
Mumbai, Maharashtra, India0–5 yrs1h agovia LinkedIn
About the Role
A new opportunity has opened at PREVOR for a Network Engineer (or Technician) and Users Support for our office in Parel, Mumbai. This is an on-site role. You will support Indian operations and collaborate with the international IT team based in France, ensuring system reliability, resolving technical issues, and contributing to infrastructure improvements and international projects.
Key Responsibilities
- IT Support & Operations
- Provide technical support remotely and on-site.
- Install, configure, and maintain PCs, laptops, smartphones, and IT equipment.
- Manage user accounts, email systems, access rights, and IT inventory.
- Troubleshoot hardware, software, and connectivity issues.
- Infrastructure & Network Management
- Monitor and maintain servers, networks, VPNs, and essential IT services.
- Support backups, system availability, and infrastructure reliability.
- Configure and troubleshoot routers, switches, and network connections.
- Contribute to security, updates, and maintenance activities.
- Projects & Continuous Improvement
- Participate in hardware/software upgrades and international IT projects.
- Prepare documentation, activity reports, and user guidance.
- Train colleagues and propose practical improvements to IT services.
AI Integration
- Use AI tools for troubleshooting, technical research, and problem analysis.
- Apply AI to support PowerShell scripting, documentation, and routine task automation.
- Identify opportunities to streamline repetitive IT work.
- Validate AI-generated answers; protect confidential company data.
- Utilize AI as a practical productivity tool.
Requirements & Tech Stack
- Systems & Infrastructure
- Windows, Windows Server, and Linux
- Virtualization: Hyper-V / VMware / Proxmox
- Backup configuration, monitoring, and Acronis
- PowerShell scripting and user access administration
- TCP/IP, DHCP, DNS, and email records (SPF, MX)
- Routers, switches, and fibre-optic infrastructure
- IPsec VPN, MPLS, and network troubleshooting
Qualifications
- 0–5 years of hands-on infrastructure, networking, and IT support experience.
- For freshers: excellent grades and ideally a home lab are beneficial.
- Strong problem-solving skills.
- Service-oriented mindset.
- Fluent spoken and written English for collaboration with colleagues in Europe.
- Well-organized, proactive, and curious.
- Comfortable managing priorities.
- Motivated to learn, share ideas, and work in a quality-driven environment.
Location
- Parel, Mumbai. Applicants must live in Mumbai. No home office.