Customer Success (Intern)

About the Role

We are seeking a highly organised, motivated professional to add to a like-minded team. Primarily a Customer Service role with PR responsibilities, to ensure a high level of service delivery to our customers and provide central support. You will be an all-rounder and natural relationship builder, helping to shape the direction of a growing business.

Key Responsibilities

• Daily monitoring of client interactions on all digital media and respond appropriately on time.
• Build and engage with a network of media and influencer contacts.
• Participate in events and discussions to generate brand awareness.
• Produce creative and engaging copy drafts for press releases, media mailers, and media pitches.
• Work alongside the Marketing team and provide creative support.
• Research, shoot, and edit weekly vlogs & podcasts.
• Research social media as a business and create content accordingly.
• Present on camera and ask questions off camera.

Requirements & Tech Stack

• Proficient in written and spoken English with additional regional languages.
• Customer-oriented approach.
• Excellent relationship building skills.
• Attention to detail and a passion for Excellent Customer Service.
• Ability to present, persuade, and communicate effectively by phone, in person, and over email.
• Comfortable in a fast-paced and busy environment.
• Public speaking, debating, MC, RJ, Vlogging experience is an advantage.
• Clear understanding of PR, Publicity, and influencer marketing.
• Strong written communication skills (to report-writing standard).
• Good listening skills.
• Excellent presentation skills.
• Comfortable and confident being in front of the camera.

Qualifications

• A Bachelor's degree in English, journalism, communications, advertising, marketing, or Public Relations.
• Ability to fluently communicate in English and be proficient in another regional language.

A stipend will be provided during the Internship period.