Jr Account Manager

About the Role

City Wide Facility Solutions of Greater Houston is seeking a motivated and customer-focused Jr. Account Manager to join our team in Houston, Texas. This role is responsible for managing client relationships, overseeing service delivery, supporting contractor partnerships, and ensuring exceptional customer satisfaction. The Jr. Account Manager serves as the primary liaison between clients and service providers, ensuring facilities are maintained to City Wide standards while identifying opportunities to improve service and strengthen client retention.

Key Responsibilities

• Manage assigned client accounts and serve as the primary point of contact for all service-related matters.
• Conduct routine quality control inspections and maintain service standards.
• Build and maintain strong relationships with clients and independent contractors.
• Respond promptly to client concerns and coordinate resolutions.
• Ensure contractors meet performance expectations and contract requirements.
• Coordinate service schedules, special projects, and additional service requests.
• Identify opportunities to expand services within existing accounts and generate additional revenue.
• Present and recommend additional facility solutions based on client needs.
• Assist with pricing, proposals, and implementation of additional services.
• Maintain accurate account records, inspection reports, and client communications within the CRM system.
• Collaborate with operations, sales, and contractors to ensure client satisfaction, retention, and account growth.
• Manage multiple accounts while maintaining strong organization and follow through.

Requirements & Tech Stack

• Proficiency with Microsoft Office and CRM software.
• Valid driver's license and ability to travel locally on a regular basis.

Qualifications

• Bachelor's degree preferred.
• Previous experience in account management, facility services, operations, property management, customer service, sales, or a related field.
• Experience developing client relationships and identifying opportunities to grow existing accounts.
• Proven ability to upsell, cross-sell, or recommend additional services to clients.
• Strong communication, relationship-building, negotiation, and problem-solving skills.
• Excellent organizational and time management abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• The ideal candidate is relationship-driven, operationally focused, and comfortable identifying opportunities to expand services within existing client accounts.