Social Community Manager
Manychat
Austin, TXFresher36m agovia LinkedIn
This job at a glance
- Who can apply
- New grads and up to 1 year
- Must know
- Social media
- Work
- On-site in Austin
- Pay
- Not stated by the employer.
- Skill demand
- Social media81%of 99 similar entry-level jobs posted in the US this week
- Listed
- Oct 30, 2026 · still open
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About the Role
As the Social Community Manager at Manychat, you will be the human voice of the brand on social media. You will engage directly with the community daily, answer questions about the platform, and monitor conversations about Manychat. This role is designed for an early-career individual looking to grow within the social media and community management space.
Key Responsibilities
- Post and engage with content on Manychat's social channels, with the opportunity to take over posting and engagement for the social team's content as you grow.
- Engage with the community by replying to comments and DMs, and building relationships with the audience.
- Respond to platform questions from creators and customers, escalating issues that cannot be resolved to the appropriate team.
- Monitor social conversations to gather sentiment, identify trends, and discover opportunities for engagement.
- Promptly flag negative sentiment to the brand health team.
- Support podcast distribution and repost content on channels where Manychat is not currently posting to increase content reach.
- Share learnings, including analytics and listening insights, with the Head of Social and the wider team.
- Grow into managing the content calendar and contributing your own ideas.
Requirements & Tech Stack
- Calm and respectful communication, even when addressing problems or complaints.
- Clear and authentic writing style.
- Understanding of how people use social platforms such as Instagram and TikTok.
- Eagerness to learn Manychat and its product.
- Good organization to manage multiple channels effectively.
- Familiarity with AI tools like Claude and OpenAI is part of the company's workflow.
Qualifications
- Experience in social media or community management is beneficial.
- A recent graduate with a social media internship is welcome to apply.
- An eye for identifying trends and engagement opportunities.
- A thoughtful approach to analytics and social listening.
- Comfort on camera is a bonus, but not a requirement.