Technical Support Intern Hindi Must
SOFTURECS AI LABS PVT LTD
Hyderabad, Telangana, IndiaFresher4h agovia LinkedIn
This job at a glance
- Who can apply
- Freshers and up to 1 year · Diploma
- Must know
- TroubleshootingBusiness analysisCustomer service
- Work
- On-site in Hyderabad · internship
- Pay
- Not stated by the employer.
- Skill demand
- Troubleshooting52%Customer service41%Business analysis5%of 99 similar fresher jobs posted in India this week
- Listed
- 12 Nov 2026 · still open
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About the Role
SOFTURECS AI LABS PVT LTD is a technology-focused organization working with modern software and AI-driven solutions. The company values innovation, continuous learning, and practical problem-solving, fostering a culture of growth, accountability, and clear communication. This Technical Support Intern (Hindi Must) role offers exposure to real-world technology environments and opportunities to develop professional skills.
The intern will work full-time, on-site at the Hyderabad office, providing first-level support to users and customers in Hindi and English.
Key Responsibilities
- Respond to support queries.
- Diagnose basic technical issues.
- Assist in troubleshooting hardware, software, or application-related problems.
- Document issues and update tickets.
- Follow standard procedures to ensure timely resolution and customer satisfaction.
- Collaborate with senior support team members.
- Escalate complex problems.
- Track recurring issues to support process improvements.
- Participate in knowledge base updates.
- Maintain clear, professional communication with customers and colleagues.
Requirements & Tech Stack
- Proficiency in Hindi (mandatory) and English for verbal and written communication.
- Basic understanding of computer systems, software applications, and internet technologies.
Qualifications
- Strong Technical Support and Troubleshooting skills, with the ability to understand and resolve basic technical issues.
- Customer Support and Customer Satisfaction focus, with a professional and empathetic communication style.
- Good Analytical Skills for identifying root causes, prioritizing issues, and following structured problem-solving steps.
- Ability to work on-site in Hyderabad.
- Ability to manage time effectively and follow guidelines and processes.
- Enrollment in or completion of a relevant diploma or degree (e.g., Computer Science, IT, Engineering, or related field) is preferred.
- Willingness to learn.
- Adaptability to a fast-paced environment.
- Collaborative, respectful attitude.