Payment Lifecycle Operations Associate

About the Role

• Enhance payment operations framework by streamlining processes, implementing new technologies, and developing operational functions.
• Manage payment processing across various products to ensure smooth fund transfers and reconcile purchase and sales options, futures, or securities.
• Leverage proficiency in automation, cybersecurity, and anti-fraud awareness to ensure the security and efficiency of the payment lifecycle.
• Utilize strategic planning skills to guide direction and resource allocation.
• Apply AI/ML knowledge to solve complex problems and enhance processes.
• Optimize operations by applying knowledge in market product and process improvement.
• Shift: Rotational (Candidate willing to work on weekend)

Key Responsibilities

• Review and process payments across various products, ensuring accurate and timely fund transfers.
• Resolve production or quality issues and escalate delays to management and stakeholders.
• Manage and deliver moderately complex payment lifecycle projects, contributing to client experience, transformation initiatives, and process optimization.
• Lead or contribute to operational initiatives, providing expertise in automation, process re-engineering, risk management, cybersecurity, and anti-fraud opportunities.
• Conduct research and data analysis to resolve non-routine payment lifecycle issues, including cash, trade, merchant, or commercial card transactions, and fraud detection.
• Apply knowledge of systems architecture and automation technologies to identify inefficiencies, improve quality, and enhance customer experience.
• Define project requirements and metrics.
• Build effective relationships with stakeholders and teams to drive mutually beneficial outcomes and ensure smooth operations.
• Participate in fraud prevention and talent development.

Requirements & Tech Stack

• Proficiency in automation technologies to optimize payments processing.
• Proven track record in enhancing customer experience throughout the customer journey.
• Knowledge of systems architecture.
• Familiarity in continuous improvement methodologies and design thinking techniques.
• Understanding of cybersecurity controls and anti-fraud strategies.

Qualifications

• Demonstrated ability in operations leadership or management within payments, with at least two years of experience.
• Advanced knowledge of global payment processing operations, products, and systems architecture.
• Self-reliance and a proactive approach to problem-solving.
• Ability to navigate dynamic environments and shifting workloads across complex products.
• Proficient in data analysis techniques, capable of interpreting and communicating insights to inform decision-making with senior stakeholders.
• Commercial and growth mindset to adapt to fast-paced operations and new business initiatives.
• Strong interpersonal skills to optimize relationships and collaboration.
• Preferred: Knowledge of ISO or Swift message processing or management.