Field Quality Assurance Specialist, AU OTR ACES

About the Role

As a member of the ACES (Amazon Customer Excellence Systems) and Quality team, you will contribute to the optimization of last mile deliveries in Australia, providing sites with knowledge and tools to improve performance. Your goal is to identify, design, and deliver process improvement solutions for customer experience initiatives, aiming to enhance Amazon’s ability to deliver directly to customers through its complex delivery network.

Key Responsibilities

• Complete daily routines focused on address data quality to improve delivery quality.
• Monitor and analyze data to track key quality metrics.
• Perform audits, assessments, and deep dives of field processes and procedures.
• Use logical thinking, analytical & problem-solving skills to identify potential areas for improvement.
• Communicate quality problems or concerns impacting the customer experience.
• Verify potential access codes and delivery instructions for assigned addresses and update records as needed.

Requirements & Tech Stack

• Experience with data analysis.
• Experience with planning, performance metrics, and process improvement.

Qualifications

• Experience in logistics.
• Experience in warehouse operations.