Operations Management Trainee

About the Role

The Operations Management Trainee (OMT) is an 18 to 24-month structured and comprehensive training program designed to develop leadership and operational knowledge. This position involves collaborating with different teams to gain insights into the business, processes, and strategies, aligning with customer retention, operational excellence, and key metrics. It offers an opportunity to utilize problem-solving abilities to make sound business decisions. With support, mentorship, and training, trainees will be prepared for the next step in their careers. This role is ideal for a recent college graduate seeking to start a career with a successful and stable company.

• Shop Location: Grand Prairie, TX
• Hours: 11:00 AM to 7:30 PM
• Schedule: Monday - Friday
• Salary: Paid Weekly

Key Responsibilities

• Manage customer relationship activities through quality customer interface, proactive customer management, issue resolution, and ensuring customer satisfaction.
• Coordinate with the rental department to maximize utilization without compromising lease customers.
• Partner with Sales staff on customer calls for new business and increased customer satisfaction.
• Manage running costs and maintenance overheads, ensuring policy and process adherence for optimization.
• Coordinate with Maintenance, Asset Management, Sales, and Marketing to ensure customer satisfaction.
• Ensure accurate PM scheduling and follow-up, breakdown management, and vehicle status updates.
• Oversee Technician work planning for efficiency, training, and flexibility.

Additional Responsibilities

• Relocation within the business unit at the conclusion of the training program is required.
• Perform other duties as assigned.

Requirements & Tech Stack

• Strong PC knowledge/skills including spreadsheet and word processing software packages (Advanced skills required).
• Basic understanding of Business Finance, controls, and metrics (Beginner skills required).

Qualifications

• Bachelor's Degree (Required).
• 1 year or more in customer service with issue resolution (Preferred).
• Detail-oriented with excellent follow-up practices.
• Strong verbal and written communication skills.
• Ability to instill commitment to organizational goals.
• Capable of multitasking, highly organized, with excellent time management skills.
• Ability to prioritize work.
• Flexibility to operate and self-driven to excel in a fast-paced environment.
• Strong mechanical skills.
• Effective interpersonal skills and excellent influencing skills.
• Ability to create and maintain professional relationships at all levels of the organization (peers, work groups, customers, supervisors).
• Ability to work independently and as a member of a team.

Compensation

• Pay Type: Salaried
• Minimum Pay Range: $66,050.00
• Maximum Pay Range: $66,050.00

Benefits

• Comprehensive training and professional development opportunities.
• Regional and local Ryder resources for guidance and support.
• Stability of a World-Class, Fortune 500 organization.
• 401(K) Savings Plan with company match.
• Discounted stock purchase options.
• Performance-based annual cost of living increases.
• For Full-time positions: Comprehensive health and welfare benefits (medical, prescription, dental, vision, life insurance, disability insurance), paid time off (vacation, illness, bereavement, family and parental leave), and a tax-advantaged 401(k) retirement savings plan.
• 12 weeks of paid maternity leave.
• Additional day of Paid Time Off (PTO) for Military Veterans.