Sales Associate

About Casita

Casita is a global student accommodation platform that connects students with trusted accommodation providers.

Job Overview

• Designation: Sales Associate – Team Europe
• Location: Gurgaon
• Working Days: Monday to Sunday (5.5 days)
• Shift: Rotational shifts
• Preference: Immediate joiners and candidates with prior experience in handling international clients are preferred.

Key Responsibilities

• Client Communication & Relationship Management:
• Communicate with students and international clients through emails, calls, messages, and other channels to understand their accommodation requirements.
• Build and maintain strong relationships with students, accommodation providers, and internal teams.
• Provide timely responses, regular follow-ups, and end-to-end support to ensure a smooth customer experience.
• Sales & Lead Management:
• Manage and process incoming leads on the Casita platform accurately and efficiently.
• Assist students throughout the booking journey, addressing their queries and helping them identify suitable accommodation options.
• Use effective communication, negotiation, and persuasion skills to convert leads into successful bookings.
• Maintain accurate customer records and ensure timely updates in internal systems.
• Client Satisfaction & Problem Resolution:
• Identify customer concerns and accommodation-related challenges, and recommend suitable solutions.
• Resolve queries promptly while maintaining high standards of customer service and client satisfaction.
• Proactively follow up with students to provide assistance at different stages of their association with Casita.
• Cross-Functional Coordination:
• Work closely with Sales, Marketing, Supply, and other internal teams to ensure smooth operations and effective communication.
• Reporting & Business Support:
• Maintain and update relevant sales, customer, supplier, and market data.
• Prepare reports and coordinate data for internal meetings and business reviews.

Required Skills & Competencies

• Excellent verbal and written communication skills.
• Strong interpersonal, convincing, and negotiation skills.
• Customer-focused approach with the ability to build lasting relationships.
• Problem-solving skills and the ability to handle challenging situations.
• Strong follow-up, coordination, and time-management skills.
• Ability to work collaboratively in a team-oriented environment.
• Quick learner with a proactive and adaptable mindset.
• Good attention to detail and the ability to maintain accurate records.
• Willingness to work in rotational shifts and communicate with international clients across different time zones.