Associate Solutions Engineer

About the Role

The Associate Solutions Engineer is an early-career technical sales role focused on AI, customer problem-solving, consultative selling, and customer experience transformation. The Solutions Engineering team acts as the technical and business advisory arm of the Go-to-Market team, assisting customers in envisioning, validating, and realizing the value of Talkdesk’s platform and AI innovations. This role supports the team in helping prospective and existing customers understand how Talkdesk solutions can improve customer experience, modernize contact center operations, and accelerate business outcomes. It is a developmental role for high-potential early talent eager to build expertise in cloud contact center technology, AI-powered customer experience, automation, integrations, enterprise software, and consultative selling.

Key Responsibilities

• Partner with Solutions Engineers and Account Executives to support customer discovery, product demonstrations, and technical sales activities.
• Learn to understand customer business challenges, contact center operations, technical environments, and transformation goals.
• Assist in preparing and delivering product demonstrations that showcase how Talkdesk can solve customer problems, improve customer experience, and drive measurable business outcomes.
• Support the creation of customer demos, customer-specific use cases, presentations, follow-up materials, and technical documentation.
• Help document customer requirements, business objectives, technical considerations, integration needs, risks, and next steps throughout the sales cycle.
• Develop foundational knowledge of Talkdesk solutions, including Talkdesk’s AI Platform, cloud contact center technology, customer service workflows, reporting, integrations, workforce engagement, and automation.
• Collaborate with Solutions Engineering, AI Solutions Engineering, Value Advisory, Enterprise Architecture, Partner Engineering, Proposal Management, Demo Engineering, Product, Sales, and Customer Success to support high-quality customer engagements.
• Participate in customer meetings, discovery sessions, demos, AI workshops, internal deal reviews, enablement sessions, and team learning activities.
• Build confidence in explaining technical concepts in a clear, simple, and business-oriented way.
• Support competitive positioning by learning how to differentiate Talkdesk solutions in the market.
• Contribute to internal enablement, demo assets, reusable content, knowledge sharing, and team best practices.
• Develop an understanding of how AI, automation, and enterprise integrations can transform customer and employee experiences.
• Continuously develop technical, presentation, consulting, business acumen, and customer-facing skills through training, mentorship, certifications, and hands-on experience.
• Travel to customer meetings, internal events, and team sessions as needed.

Requirements & Tech Stack

• Bachelor’s degree in a technical, business, data, communications, or related field; or equivalent practical experience. AI experience is strongly preferred.
• Strong interest in technology, customer experience, SaaS, artificial intelligence, cloud software, contact center solutions, or digital transformation.
• Excellent communication, listening, and interpersonal skills.
• Ability to explain ideas clearly and adapt communication style for different audiences.
• Strong presentation skills or a desire to develop into a confident presenter.
• High level of curiosity, coachability, initiative, and willingness to learn. A go-getter attitude is a must.
• Strong problem-solving skills and the ability to connect customer needs to potential solutions.
• Ability to work effectively in a fast-paced, collaborative environment.
• Strong organizational skills, attention to detail, and ability to manage multiple priorities.
• Demonstrated professionalism, accountability, and responsiveness with internal and external stakeholders.
• Comfortable learning and working with technology platforms, software applications, data-driven tools, and AI-enabled solutions.

Qualifications

• Internship, academic project, or early professional experience in AI development, sales engineering, consulting, customer success, technical support, product, implementation, software, or SaaS.
• Exposure to customer service, contact centers, CRM systems, business intelligence, workforce engagement management, automation, or AI-powered applications.
• Experience presenting to groups, facilitating discussions, or explaining technical concepts to non-technical audiences.
• Familiarity with platforms such as Salesforce, Zendesk, ServiceNow, Amazon Connect, Genesys, NICE, Five9, or other customer experience and contact center platforms is a plus.
• Interest in developing expertise in AI, Agentic AI, automation, integrations, analytics, enterprise architecture, and customer experience transformation.