Logistics Technician

About the Role

As a Data Center Logistics Technician, you will perform cycle audits, execute incoming/outgoing deliveries, coordinate security escorts for third-party vendors, and document inbound and outbound deliveries. This opportunity will allow you to deepen your knowledge of inventory management principles, warranty process management, data bearing device destruction, and advance your career.

Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I DIAT, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform.

Key Responsibilities

• Customer Service

• Maintain a strong focus to understand the impact of your work when completing tickets and assigned Inventory and Asset Management (IAM) tasks.

• Ensure IAM tasks are completed accurately, meet company and industry standards and policies.

• Become familiar with guidelines set by Microsoft contractual agreements with suppliers and maintain a strong customer focus.

• Recognize potential stakeholder impact of external and internal events and issues, communicate potential impact, and plan accordingly.

• Data Bearing Device (DBD) Destruction

• Perform destruction of data bearing devices (DBD) following all Service Level Agreements (SLAs) and Microsoft policies.

• Ensure DBD serial number matches with the database.

• Support decommissioning servers, maintaining compliance and meeting SLAs.

• Fleet Management

• Perform weekly vehicle inspections.

• Inbound and Outbound Logistics

• Perform data entry to document inbound and outbound packages.

• Execute incoming/outgoing deliveries as instructed by management (e.g., purchase order [PO] receiving, Rack Movement Supervisor [RMS] activities).

• Ensure accurate documentation of incoming and outgoing deliveries.

• Apply appropriate customs documentations and standards for outbound packages.

• IT Inventory Management

• Develop working knowledge of stock control and inventory management practices and procedures.

• Perform cycle audits and data corrections to ensure all inventory controls are met and help report and reconcile inventory discrepancies.

• Ensure detailed physical inventory tracking and staging, identifying opportunities to improve inventory and address space constraints.

• Perform material movement, including shipping/receiving and inventory management per standard process.

• Operational Excellence

• Follow existing procedures to run processes and ensure execution with consistency, accuracy, and timeliness.

• Complete required security and data management training while complying with security and data management procedures/policies.

• Participate in training for relevant site-specific procedures and tools (e.g., forklift, pallet jacks, technician on-hand processes, inventory maintenance software, RMA portals, Rack Movement).

• Procurement

• Notify management about ordering stock shortages.

• Escalate any issues to management.

• Safety Practices

• Comply with security and data management policies.

• Escalate any security or safety incidents.

• Coordinate with security escorts for third-party vendors.

• Engage in Task Hazard Analysis (THA) consistently for every task and ensure sign off from appropriate person for any related risks.

• Conduct rack movement activities, supporting training on devices and tools and upholding safety standards.

• Follow established protocols on dealing with unsafe materials out of containment, leveraging safety alert system, escalating to management, and properly disposing of them.

• Tactical Shift Management

• Perform assigned tasks and escalate issues during high-volume work activity or escalation-based situations.

• Seek guidance from management before proceeding with the next step of a process.

• Monitor inbound and outbound schedules, escalating deviations from scheduling, with guidance.

• Warranty Process Management

• Engage supplier to initiate warranty claim when automation is not available and process the orders.

• Process failed vendor hardware devices using online/other tools, including information processing, packaging, shipment, and receipt of return for Return Merchandise Authorization (RMA) and non-RMA devices.

• Perform manual return processes for non-RMA failed parts.

• Perform manual ordering processes of Original Equipment Manufacturer (OEM) parts.

• Follow all SLAs related to RMA and non-RMA warranty process.

Requirements & Tech Stack

• High School Diploma AND 6 months experience or an internship in inventory management, retail, warehouse management, or a related field.
• OR equivalent experience.
• Ability to meet Microsoft, customer and/or government security screening requirements.
• This position is not eligible for visa sponsorship. Candidates must have authorization to work in the United States that does not now or in the future require employer sponsorship.
• Ability to work 12-hour shifts, including shift assignments during non-standard business hours that may include evening, nighttime, weekends and/or holidays.
• Travel requirement of up to 25%.

Qualifications

• Preferred: 1+ year(s) experience in warehouse/supply chain in an information technology (IT) environment, IT, and/or logistics.
• Preferred: Experience operating heavy-load movement equipment (e.g., forklift, pallet jacks, chassis lifts) for a large corporation OR equivalent experience.