Medical Assistant Bilingual, KIPP Sunnyside

About the Role

Bring your compassion, flexibility, and enthusiasm to a school-based clinic where your work can make a meaningful difference for students, parents, families, and healthcare providers. As a Bilingual School Based Health – Medical Assistant, you will support both clinical and administrative operations while helping create an organized, respectful, and welcoming healthcare experience for the school community. You will work closely with the school-based clinic nurse practitioner, providers, clinic staff, and members of the school community. Your ability to build positive relationships with students, parents, teachers, and teammates will help ensure clients receive timely, accessible, and thoughtful care.

Why This Role Matters

• Make a difference by supporting healthcare access for students and families in a school-based environment
• Expand your Medical Assistant skillset through registration, triage, vital signs, patient education, telephone management, phlebotomy, and clinic operations
• Join a collaborative care team that includes nurse practitioners, providers, clinic staff, and school community members
• Contribute to public health education, follow-up care, performance improvement, and ongoing clinic development
• Use your flexibility and motivation to help students and families feel supported during every interaction
• School-based experience is preferred, although recent graduates with a desire to work in a school environment will be considered

Your Opportunity to Grow

This position is a meaningful opportunity for someone who is eager to learn, comfortable taking initiative, and passionate about helping a community thrive. You will develop a broad range of clinical and administrative skills while working alongside experienced healthcare professionals in a purpose-driven setting. Together, you and your team will play an important role in connecting students and families with dependable care.

• Build experience across patient registration, clinical support, education, follow-up, and clinic operations
• Grow through collaboration with experienced healthcare professionals
• Support a team environment grounded in communication, respect, and shared responsibility
• Help strengthen the school-based healthcare experience for students, parents, and families

Key Responsibilities

• Maintain and/or create patient accounts and records within the medical software program
• Assess the accuracy of demographic and policy information within patient accounts
• Photocopy patients' identification and/or insurance cards as appropriate
• Review provider schedules, screen patient financial/demographic information for accuracy, and update patient records as needed
• Review patient insurance policy information
• Ensure that clients do not have another payer source such as Medicaid, Medicare, ADAP, and any other third-party insurance
• Refer patients to eligibility coordinators in Legacy Clinics within close proximity to the school-based clinic location
• Complete all necessary paperwork
• Answer incoming calls and route them appropriately
• Perform client intake and notify appropriate staff of the client’s arrival
• Follow appointment procedures as set by management
• Complete opening and closing procedures
• Keep the clinic lobby straight and orderly
• Directly assist the school-based clinic nurse practitioner with clinic operational tasks, including registration of patients, triage and vital signs, telephone management, patient education and assistance, and other clinic tasks according to procedures, policy, and protocols
• Work with the team in ongoing clinic development and implementation as needed
• Document all client care and contact appropriately and in a timely manner
• Assess the needs of clinic clients and parents and assist as directed by the nurse practitioner and per protocols and procedures
• Consult with clients by telephone and provide follow-up, feedback, and assistance as needed
• Participate in clinic public health education and registration activities
• Assist with follow-up of lab results and other testing results, including follow-up of abnormal values as appropriate and directed by the nurse practitioner
• Process lab specimens as assigned by the Medical Director of Pediatrics
• Perform phlebotomy duties as needed
• Assist other providers in the future as needed due to clinic expansion
• Assist with administrative tasks necessary for the successful operation of the clinics
• Participate in performance improvement activities and performance reviews by the Director of School-Based Operations and Medical Director of Pediatrics
• Perform other duties as assigned

Minimum Qualifications

• High School Diploma or GED
• Some medical knowledge
• Must maintain BLS/CPR

Desirable Education And/Or Experience

• Completion of Medical Assisting program at an accredited school
• Certification preferred

Required Knowledge, Skills, And/Or Abilities

• Ability to work independently
• Ability to multitask
• Ability to function and communicate with parents, students, teachers and team members who have a wide range of educational and social backgrounds
• Must be able to learn and use electronic medical record software
• Must be able to manage multiple deadlines and prioritize

Desirable Knowledge, Skills, And/Or Abilities

• Bilingual preferred