Services Support Associate II

About the Role

The Executive Experience Coordinator on the Enterprise Operations Xcellence (EOX) team serves as a single point of contact for the administrative and office experience support needs of the firm’s Partners, Principals, and Managing Directors (PPMDs). This role involves coordinating directly with technology, workplace services, finance, and other support teams to resolve requests end-to-end, enabling leaders to focus on their clients and teams. The successful candidate will manage diverse responsibilities, prioritize work effectively, and exercise discretion. This position operates in a hybrid workplace model across time zones, requiring a blend of in-office and remote work. Training on internal applications, platforms, and processes will be provided.

Key Responsibilities

• Provide executive assistant support, including time and expense management, calendar coordination, travel arrangements, and research and document support.
• Coordinate end-to-end administrative, office experience, and client support activities across service areas such as meeting planning, guest and client hosting, local office assistance, and hybrid meeting support.
• Serve as an intake and triage point by assessing needs, communicating with internal stakeholders, coordinating with service providers, and tracking requests through resolution.
• Work with national, regional, and local business support teams to delegate activities, share information, and help deliver services for a collective group of clients.
• Handle sensitive information while adjusting schedules and work hours based on client requests, team priorities, and business needs.

Requirements & Tech Stack

• Microsoft Outlook for calendar management and meeting coordination
• Experience coordinating domestic and/or international travel arrangements
• Experience preparing, editing, proofreading, or formatting business documents, presentations, proposals, or client deliverables
• Ability to work in a hybrid work environment

Qualifications

• Bachelor’s degree in any discipline
• 1+ years of experience providing administrative support, customer service support, or team-based support in a corporate environment
• Must be legally authorized to work in India

Preferred Qualifications:

• 1+ years of experience supporting executives in a large or matrixed corporate environment and coordinating work across specialized departments
• Experience using Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint
• Experience with time and expense reporting or reimbursement processes

Location: Hyderabad

Shift Timings: 6:00 PM to 3:00 AM, 7:00 PM to 4:00 AM, or 9:00 PM to 6:00 AM. Additional shift timings may be assigned based on business need.