Sales Operations Associate

About the Role

Accenture Solutions Pvt Ltd is seeking a Sales Operations Associate to drive the conversion of existing prospect inquiries generated through various demand generation activities. This role focuses on engaging with historical leads and prospects who have previously interacted with programs but did not complete their applications or make a final decision. The role also involves re-engaging former students exploring new learning opportunities.

Key Responsibilities

• Engage with historical inquiries to identify and convert potential prospects.
• Conduct structured outbound calling, counselling, follow-ups, and lead nurturing to understand prospect needs and drive application completion.
• Identify and pursue upselling and cross-selling opportunities among previously enrolled students by recommending relevant programs.
• Understand prospect requirements, address queries, overcome objections, and provide relevant program information.
• Maintain accurate records of prospect interactions, lead status, follow-up activities, and conversion outcomes in the CRM.
• Collaborate with the Sales Qualification team and relevant stakeholders to prioritize leads, improve engagement strategies, and accelerate application pipeline movement.

Requirements & Tech Stack

• Sales Operations
• Lead Qualification
• Lead Nurturing
• Outbound Calling
• Customer Engagement
• Sales Conversion
• Follow-up Management
• Student Counselling
• Pipeline Management
• CRM Management
• Relationship Management
• Communication Skills
• Data-driven Sales Performance
• Customer Lifecycle Management
• Basic understanding of CRM systems, lead management, sales funnel tracking.

Qualifications

• Graduate degree.
• 1-3 years of relevant experience in sales, inside sales, sales operations, lead qualification, customer engagement, or counselling.
• Experience or aptitude in sales, inside sales, lead qualification, customer engagement, counselling, or sales operations, preferably in EdTech, higher education, or professional learning.
• Strong communication, interpersonal, and active listening skills.
• Experience or understanding of lead nurturing, historical inquiry re-engagement, structured follow-ups, demand generation leads, and sales pipeline management.
• Customer-centric approach with strong relationship-building, organizational, and follow-up skills.
• Results-oriented mindset with strong ownership & accountability.

Good to Have Skills:

• EdTech / Higher Education / Professional Learning
• Demand Generation Lead Management
• Inside Sales
• Upselling and Cross-selling
• Re-engagement Campaigns
• Sales Funnel Optimization
• Customer Lifecycle Management
• Data-driven Sales Performance
• Digital Learning Programs