Young Apprentice

About Citi

Citi is a leading global bank with approximately 200 million customer accounts, operating in more than 160 countries and jurisdictions. We provide consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.

Team Overview: Non-Employee Staffing Office (NESO)

The Non-Employee Staffing Office (NESO) manages the end-to-end lifecycle of the non-employee workforce, including contingent staff, consultants, and resources engaged via Statements of Work (SOW). Our team ensures compliance with Citi's policies and regulatory requirements, while driving efficiency and value for the business.

Role Overview

As an Apprentice, you will participate in a structured development program designed to build foundational knowledge and skills in a dynamic, global operations environment. You will support daily operations within the NESO team, gaining experience in risk management, process improvement, and stakeholder engagement. This is a learning-focused role with support from a dedicated manager and mentor, and opportunities to collaborate with various teams.

Key Responsibilities

• Data Management: Assist with the entry, validation, and maintenance of non-employee data in Vendor Management Systems (VMS) to ensure accuracy and completeness.
• Onboarding & Offboarding Support: Support the coordination of onboarding and offboarding activities for non-employees, including system access requests and background screening checks.
• Process Support: Learn and apply NESO procedures to assist with processing requests, managing inquiries, and ensuring timely transaction completion.
• Query Management: Act as a point of contact for basic inquiries from internal business stakeholders and external suppliers, providing timely and accurate information. Support supplier payment processes through invoice validation (invoices, timesheets, Purchase Orders), stakeholder coordination, query resolution, and reporting support.
• Administrative Tasks: Provide general administrative support to the NESO team.
• Learning & Development: Actively participate in assigned training and development opportunities to build professional skills and understanding of the financial services industry.

Qualifications & Skills

This is an entry-level apprentice role.

• Educational Background: Bachelor’s Degree
• Communication: Strong written and verbal communication skills, with the ability to interact professionally with a diverse range of people.
• Attention to Detail: Excellent organizational skills with a high degree of accuracy and attention to detail.
• Problem-Solving: A curious and analytical mindset with a desire to understand processes and improvements.
• Teamwork: Ability to work effectively as part of a team and collaborate with others.
• Technical Skills: Basic proficiency in Microsoft Office applications (Word, Excel, Outlook) and an interest in learning about AI tools and their practical applications.
• Motivation: A self-starter who is eager to learn and take on new challenges.

What We Offer

• A comprehensive apprenticeship program with structured on-the-job training, mentorship, and formal learning.
• Exposure to a fast-paced, global corporate environment within a leading financial institution.
• A supportive team culture committed to personal and professional development.
• Competitive compensation and a comprehensive benefits package.