Inside Sales Executive

About the Role

As an Inside Sales Associate, you will be an integral part of our sales team, responsible for driving revenue growth through proactive customer engagement, lead qualification, and effective sales strategies. Your role involves establishing and nurturing customer relationships, understanding their needs, and promoting our products or services. Through your efforts, you will contribute to achieving sales targets, delivering exceptional customer experiences, and supporting the overall success of our organization.

Key Responsibilities

• Generate opportunities through organic, in-house, and marketing channels.
• Ensure accurate data entry, input, and output tasks related to user lead-flow funnels.
• Ensure adherence to TAT (Turnaround Time) in responding to user queries, requests, and/or incoming leads.
• Ensure sales pitches delivered are accurate and set the right expectations with users.
• Coordinate with the backend supply/Operations team to ensure timely fulfillment of orders.
• Ensure a minimum volume of users/leads are reached out to every day.
• Prioritize goal achievement and hold yourself accountable to targets set with leadership.
• Track individual sales/conversions made while retaining a high customer satisfaction score.
• Ensure adherence to operating procedures related to the user flow, calling flow, and fulfillment processes.

Requirements & Tech Stack

• Experience with completing the full lifecycle of the customer journey, starting from initial contact, demo, and conversion.
• Proficiency in reporting through Excel / Google Sheets / CRM.
• Effective interpersonal skills to work collaboratively with cross-functional teams.
• Good communication skills (both written and verbal) to clearly drive down messages.

Qualifications

• Bachelor's or master's degree in any domain.
• 6 Months - 2 years of prior experience with telesales/sales.
• Healthtech/medical equipment, Healthcare, devices, or start-up background is an added edge.
• Team-oriented with a proactive and collaborative approach to problem-solving.
• Result-oriented way of working with ownership and responsibility.
• Ability to work in a fast-paced and dynamic environment.
• Goal-oriented with a focus on achieving sales goals and objectives.
• Positive attitude, adaptability, and willingness to learn and grow.
• Go-getter attitude.