TM-Cards & Payments

About the Role

This hybrid role focuses on delivering high-quality support for cards and payments operations within a global organization, utilizing strong communication and analytical skills.

Key Responsibilities

• Manage day-to-day cards and payments processing activities to ensure accurate and timely completion of transactions while adhering to internal standards and external regulatory expectations.
• Coordinate with internal stakeholders through clear spoken English communication to clarify requirements, resolve issues, and maintain transparent status reporting for cards and payments initiatives.
• Prepare detailed operational and performance reports in MS Excel using advanced formulas, pivot tables, and charts to support data-driven decision making for process optimization.
• Maintain organized documentation using MS Office tools to capture procedures, process maps, and operational guidelines that support consistent execution and knowledge sharing.
• Monitor transaction data for anomalies and trends using spreadsheet analysis to identify potential risks, errors, or process gaps within cards and payments workflows.
• Collaborate with technology and operations partners to define functional needs for enhancements in cards and payments systems that improve accuracy, speed, and customer satisfaction.
• Support commercial and consumer lending stakeholders by analyzing payment patterns and account data, helping to refine credit operations and downstream financial reporting.
• Execute operational controls and checks within cards and payments activities to ensure compliance with finance and accounting principles and organizational policies.
• Optimize daily routines by using MS Excel templates and automation features that reduce manual effort and improve data quality across multiple payment streams.
• Respond to operational queries and incidents in a structured and timely manner, documenting root causes and follow-up actions to prevent recurrence in cards and payments processes.
• Participate in hybrid model collaboration routines by attending onsite and virtual meetings, ensuring effective communication across teams in different locations and time zones.
• Contribute to continuous improvement initiatives by proposing enhancements based on data insights, user feedback, and industry practices in the cards and payments and lending domains.
• Support training and onboarding activities by preparing clear documentation, checklists, and reference materials that help new team members quickly adapt to cards and payments operations.

Qualifications

• Possess eight to ten years of professional experience.
• English fluency.
• MS Office proficiency.
• MS Excel expertise.