Customer Service Representative, Bilingual

About the Role

Fast, friendly, and customer-focused. As a Uline Bilingual Customer Service Representative, you’ll dig into order details to deliver legendary service our customers love.

Key Responsibilities

• Process customer orders, make product recommendations, and handle account inquiries using world-class technology.
• Be a product and solutions expert. You will be equipped to answer product, pricing, and shipping questions quickly and confidently.
• Build business relationships with customers over phone, email, and chat.
• Understand customer needs and recommend Uline's best solutions.
• Help customers navigate Uline's website and online ordering.

Requirements & Tech Stack

• Bilingual (English / Spanish) - fluent in both verbal and written forms.
• Excellent problem-solving, listening, and communication skills.
• Prior customer service experience is a plus.

Qualifications

• High school diploma or equivalent.
• Bachelor's degree preferred.

Benefits

• Pay from $26 to $30 per hour.
• Complete health insurance coverage and 401(k) with 6% employer match that starts day one.
• Multiple bonus programs.
• Paid holidays and generous paid time off.
• Tuition Assistance Program that covers professional continuing education.

Employee Perks

• Café featuring affordable daily meal options.
• On-site fitness center and beautifully maintained walking paths.
• Best-in-class, clean, modern facilities.

About Uline

Uline is North America’s leading distributor of shipping, industrial, and packaging materials with over 10,000 employees across 15 locations.

• 24/7 operation - Various on-site full-time shifts available.
• All positions are on-site.