Emerging Store Manager

Company: Walgreens

About the Role

This role involves supervising customer service associates and designated hitters, managing the front end of the store, and making recommendations on overall pharmacy and retail store operations. The position supports the Store Manager in achieving company deliverables and assumes responsibilities for all store activities in the absence of the Store Manager.

Key Responsibilities

• Customer Experience
• Engage customers and patients by greeting them and offering assistance with products and services.
• Resolve customer complaints and answer questions to ensure a positive customer experience.
• Monitor customer service, provide coaching, training, and develop plans for improvements.
• Empower team members to find impactful resolutions for customers, seeking solutions that exceed expectations.
• Be accountable for improving overall customer service metrics.
• Operations
• Supervise store operations and team members, including assigning daily activities, delegating tasks, opening/closing/changing shifts, approving time records, time off, and managing scheduling conflicts.
• Collaborate with external partners to drive the future of the store and identify opportunities for community outreach.
• Leverage data, analysis, and team member input to make fact-based decisions and monitor impact.
• Supervise cash management, including register counts, bank withdrawals, armored car pickups, safe deposits, change orders, and bookkeeping.
• Supervise front-end and pharmacy inventory, completing resets/revisions and price changes.
• Analyze inventory trends to create corrective action plans and train/coach team members on inventory procedures.
• Ensure execution of operational feedback through delegation and supervision.
• Ensure store interior and exterior are clean and presentable, manage repair and maintenance, and respond to emergencies.
• Ensure team members have a working knowledge of all computer and technology systems and software.
• Provide for the safety and well-being of team members and utilize the Security Operations Center.
• Comply with all company policies and procedures, including strict compliance with applicable laws and regulations.
• Complete special assignments and other tasks as assigned.
• Full Store Operation Business Performance Management
• Independently analyze financial and performance data and create action plans to support business deliverables.
• Use operating statements, key performance indicators, and other tools to engage the team and drive store improvement.
• Collaborate with the Store Manager to identify sales opportunities and ensure store growth and performance through new initiatives.
• Support the Pharmacy during busy periods, including serving as a pharmacy technician when necessary.
• People & Performance Management
• Lead and train team members, providing training, mentoring, coaching, and support for career development.
• Be responsible for team member discipline, coaching meetings, and recommendations regarding performance management, including discipline and termination.
• Manage team member performance by assigning responsibilities, developing performance plans, setting goals, observing performance, providing feedback, and giving recognition.
• Acquire and retain talent, build pipelines for staffing, and ensure a diverse pipeline of future leaders.
• Anticipate staffing needs, develop talent plans, manage candidate pools, participate in the interview process, and make hiring decisions.
• Ensure proper procedures are followed for selection, recruitment, record retention, and training.
• Establish a culture of accountability through clear expectations, performance management, Performance Improvement Plans, and constructive discipline.
• Training & Personal Development
• Successfully complete the Store Manager learning and development program.
• Complete all required learning and development courses, certifications, and training.
• Monitor own performance, seek continuous feedback, and commit to self-development with an Individual Development Plan.
• Obtain and maintain a valid pharmacy technician license as required by state.
• Communications
• Communicate regularly with team members through one-on-one discussions and group meetings.
• Actively respond to team member questions or concerns.
• Assist the Store Manager in planning and communicating company and store strategy.

Requirements & Tech Stack

• Leadership abilities that include professional business ethics, self-motivation, strong communication skills, and strong business acumen.
• Fluency in reading, writing, and speaking English (except in Puerto Rico).
• Willingness to work a flexible schedule including extended days, evenings, and weekend hours.
• Willingness to accept promotion into a Store Manager position, which could require relocation.
• Ability to transfer to other Walgreens retail assets within the same hiring Area.

Qualifications

• Basic Qualifications:

• Bachelor’s degree with a solid academic record, all majors welcome, OR

• Satisfactorily completed a Walgreens Community Internship Program, OR

• High School Diploma/GED and two years of experience in a supervisory position (does not require experience with direct reports).

• Completion of Store Manager training program (LEAP) or willingness to complete Walgreens Leadership Essentials training within 12 weeks of ESM start date.

• Preferred Qualifications:

• Bachelor’s Degree

• Internal candidates: Management experience, including supervising others, managing, and assigning work. Experience across both front-end and pharmacy.

• External candidates: Business majors. Prior retail or food industry experience.

• Employment of qualified applicants with arrest and conviction records will be considered.

• This role will remain open until filled.