Client Contact Associate
FIS
Remote0–5 yrs3h agovia Naukri
Walk-in drive · Wed 18 Nov · 11.00 AM - 3.30 PM
402, I Park, Plot No. 15, 4th Floor, Phase IV, Gurugram, Haryana - 122015 Map
This job at a glance
- Who can apply
- Freshers and up to 5 years · Diploma
- Must know
- Customer serviceTroubleshooting
- Work
- Remote
- Pay
- ₹2.25–3 LPA
- Skill demand
- Customer service42%Troubleshooting5%of 99 similar fresher jobs posted in India this week
- Listed
- 12 Nov 2026 · still open
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About the Role
Provide customer support to consumers via Calls. Handle customer inquiries and resolve simple and basic support issues.
Key Responsibilities
- Provides customer support by calls.
- Serves as primary contact for customer issues.
- Processes a high volume of consumer inquiries of products and services and resolves a targeted percentage of those inquiries.
- Troubleshoots customer problems, identifies root cause of problem and uses tool and resources appropriately to determine how to resolve customer problems.
- Updates customer information and ensures accurate entry of contact information.
- Other related duties assigned as needed.
Requirements & Tech Stack
- High school diploma or GED
- Excellent customer service skills that build high levels of customer satisfaction
- Excellent verbal and written communication skills
- Computer navigation and operation skills
- Demonstrates effective people skills and sensitivities when dealing with others